Nortel Networks 1165E Manuale Utente

Logging in using Multiple Queue
Assignments (for Basic ACD)

If your configuration uses Multiple Queue Assignment (MQA), use the 
following procedure. MQA login involves entering a four-digit Agent ID 
and up to five ACD Directory Numbers (DN), with the option of adding a 
Supervisor ID and up to five Priority values. 

Choose one of the following login procedures:

•

•

Logging in with an Agent ID and MQA login options

To enter ACD queues, use an Agent ID login with one of the MQA login 
options described on page 24.

Note: A supervisor logging in to accept ACD calls is prevented by the 
system from entering a Supervisor ID (including logins where agents 
must enter a Supervisor ID).

6.

If you use a headset and Handset On-
Hook Means Log out (HOML) is 
configured to No by your administrator, 
then do the following:

a.

Press the 

 key and replace 

the handset in the cradle to receive 
calls on your headset.

b.

Press the 

 key. Change the 

 to 

.

Note: If HOML is configured to Yes, 
replace the handset to log out of the 
queue. 

(Headset)

(Services)