Nortel Networks 1165E Manuale Utente
Supervisor features
35
Supervisor features
The following sections describe features available to the supervisor:
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Using Answer Agent
Use the
Answer Agent
feature to receive calls from agents in a non-
emergency situation.
To use Answer Agent:
1.
When the LCD next to the Answer Agent
key flashes, press the
key flashes, press the
Answer Agent
key.
Note 1: The Agent ID of the person
contacting you displays on your IP
Phone.
contacting you displays on your IP
Phone.
Note 2: The LCD remains lit as long as
you are on the call, and your status is
displayed as NotReady. If configured,
your status is displayed as Not Ready in
Contact Center Manager Administration
Real Time Display.
you are on the call, and your status is
displayed as NotReady. If configured,
your status is displayed as Not Ready in
Contact Center Manager Administration
Real Time Display.
AnsAgent