Nortel Networks 1165E Manuale Utente

Using the Agent key

Use the 

 feature to connect, observe, or monitor the status of each 

agent position. Each 

 key links to a particular agent position and 

can be used along with the 

 or 

 keys.

 lists the four states of the LCD indicator.

Using Answer Emergency

Use the 

 feature to receive calls from agents in an 

emergency situation.

Note: If Contact Center Manager Administration is in use, and if 
multiple Agents have pressed Emergency, the connected PC displays 
a list of Agents who have pressed Emergency.

2.

Press the 

 key to end the call.

Table 1: Agent’s status

Off

Agent is not logged in.

On

Agent is logged in but is either NotReady or on a 
call.

Slow Flashing

Agent is waiting for an ACD call.

Fast Flashing

Agent is on a non-ACD call.

(Goodbye)