Nortel Networks 1165E Manuale Utente
Supervisor features
41
Displaying the queue
Use the
Display Queue
feature to access the status of calls in an
ACD queue. The information displayed includes the following:
•
number of calls waiting in the queue
•
number of agent positions occupied for the queue
•
the length of time that the oldest call has waited in the queue
•
the number of calls that have been overflowed into the queue
To display information on your ACD queue:
shows the ACD queue status.
Press the
Display Queue
key.
Information on your current ACD queue
appears on the display.
appears on the display.
DisplayQue