Nortel Networks 1165E Manuale Utente

Displaying agent status

Use the 

 feature to view a summary of current status for all 

agents who have an agent Position ID key assigned on the Supervisor’s 
IP Phone.

Fast flashing

Overloaded

There are too many 
calls in this queue. 
New calls are being 
overflowed to another 
queue.

Press the 

 key. The summary 

information displays for twelve seconds or 
until another feature key is pressed, as 
shown in 

Agent positions in the Not Ready state are 
counted as busy on either ACD calls or non-
ACD calls, as specified by your system 
administrator.

Table 2: States of LCD indicator (Part 2 of 2)

DisplayAgt