Manuali utente per AT&T Conversant VIS Adjunct Switch 585-350-812

Sommario

• Table of Contents

  3
• 1. ASAI Overview

  7
  • Overview of the Adjunct/Switch Application Interface Feature

    7
    • ASAI Voice Response Applications

      8
    • Routing Applications

      10
    • Data Screen Delivery Applications

      11
    • Advantages Using the VIS ASAI Feature

      14
• 2. ASAI Application Planning and Design

  17
  • ASAI Application Planning and Design Overview

    17
  • ASAI Application Planning and Design

    17
  • VIS Script Design

    18
    • ASAI Voice Script Design

      19
    • Routing Script Design

      21
    • Monitoring Script Design

      23
  • VIS-to-Agent Transfers

    25
  • Agent-to-Agent Transfers

    27
    • Blind Transfer

      29
    • Consult Transfer

      31
  • Host Application Planning and Design

    34
    • ASAI Voice Response Application Considerations

      35
    • Routing Application Considerations

      35
    • Data Screen Delivery Application Considerations

      36
  • Communications System Planning

    38
  • Call Center Operations Planning

    39
• 3. ASAI Installation

  41
  • Installation Overview

    41
  • Prerequisites for ASAI Installation

    42
  • ASAI Hardware Architecture

    43
  • Installing ASAI Hardware

    44
  • Installing ASAI Software

    46
  • Removing the ASAI Software

    48
• 4. ASAI Administration

  49
  • ASAI Administration Overview

    49
  • Channel Administration

    53
    • Add Channel Entry

      56
    • Change Channel Entry

      57
    • Remove Channel Entry

      58
    • Virtual Channel Administration

      58
  • Diagnose IPCI Board

    61
  • Domain Administration

    62
    • Add Domain Entry

      66
    • Change Domain Entry

      67
    • Remove Domain Entry

      67
  • Initialize IPCI Board

    68
  • Parameter Administration

    69
  • Show ASAI Software Version

    72
  • Show Status ASAI Link

    73
  • Take IPCI Board Off-line

    75
• 5. Administering ASAI

  77
  • ASAI Administration Overview

    77
  • Administering the Lines

    78
  • Administering the VIS ACD Split Domain

    78
  • Administering the VIS Agent Lines

    80
• 6. ASAI Script Builder Actions

  83
  • ASAI Script Builder Actions Overview

    83
    • Defining A_Callinfo

      84
    • Defining A_Event

      86
    • Defining A_RouteSel

      93
    • Defining A_Tran

      96
• A. Sample Scripts

  101
  • Sample Scripts Overview

    101
    • Sample ASAI Voice Script

      102
    • Sample Routing Script

      104
    • Sample Monitoring Script

      106
• C. Sample Scripts

  109
  • ASAI Performance Performance Overview

    109
    • Voice Response Integration

      110
    • Data Screen Delivery

      110
    • Routing Applications

      110