Manuali utente per Nortel Networks NN44200-313

Sommario

• Quickstart Guide

  1
• Contents

  5
• How to get help

  7
  • Getting help from the Nortel Web site

    7
  • Getting help over the phone from a Nortel Solutions Center

    7
  • Getting help from a specialist by using an Express Routing Code

    7
  • Getting help through a Nortel distributor or reseller

    8
• CallPilot 5.0 installation

  9
  • Prerequisites to CallPilot 5.0 installation

    9
  • CallPilot 5.0 installation tasks

    10
  • Time requirements

    11
• CS 1000/M1 system status check

  13
  • CS 1000/M1 system status check tasks

    13
  • Checking the current IP address of the PBX (LD 117)

    14
  • Checking the currently configured VAS IDs

    14
  • Checking the ELAN interface status of the PBX (LD 137)

    15
  • Enabling the ELAN interface of the PBX (LD 137)

    15
  • Checking the status of the ELAN connection to the PBX (LD 48)

    15
• CallPilot resource configuration

  17
  • CallPilot resource configuration tasks

    17
  • Configuring a new ELAN ID and VAS ID (LD 17)

    18
  • Configuring system parameters (LD 17)

    19
  • Defining CallPilot in the customer data block (LD 15)

    20
  • Configuring the Route Data Block (LD 16)

    22
  • Configuring Automatic Call Distribution (LD 23)

    23
  • Configuring the DFDN (LD 23)

    24
  • Configuring the CDN queue (LD 23)

    25
  • Configuring ACD agents (LD 11)

    26
  • Provisioning telephones (LD 11)

    27
  • Enabling card slots (LD 32)

    29
  • Saving CS 1000/M1 changes (LD 43)

    30
• CallPilot server general description

  31
  • 600r CallPilot server

    31
    • Front panel

      31
    • Back panel

      32
  • 1005r CallPilot server

    33
    • Front panel

      33
    • Back panel

      35
• CallPilot server preinstallation

  37
  • Recommended tools

    37
  • CallPilot server preinstallation tasks

    38
  • Choosing a location

    38
  • Preparing the site

    38
  • Connecting to the network

    39
  • Unpacking the server

    39
• CallPilot server installation

  41
  • CallPilot server installation tasks

    41
  • Rack-mounting the server

    41
  • Installing peripheral devices

    42
  • Installing cables and grounds

    43
  • Performing preboot checks

    45
  • Connecting the server to power and starting it

    45
• CallPilot server configuration

  47
  • CallPilot server configuration tasks

    47
  • Logging on to the CallPilot server

    47
  • Completing the Setup Wizard and installing PEPs

    47
  • Running the Configuration Wizard

    49
  • Configuring new mailboxes and additional tasks

    52
  • Backing up the system

    53
• CallPilot server testing

  55
  • CallPilot server testing tasks

    55
  • Checking CallPilot connectivity and channels

    55
  • Verifying that you can log on to mailboxes

    56
  • Verifying that you can leave a message

    57
  • Verifying that you can retrieve a message

    57
  • Verifying that each CallPilot channel is functioning correctly

    57
  • Testing pcAnywhere using a remote PC

    58
  • What is next?

    59
• Installing the CallPilot 5.0 image

  61
• Configuring phantom DNs

  63