Manual Do Utilizadoríndice analíticoQuickstart Guide1Contents5How to get help7Getting help from the Nortel Web site7Getting help over the phone from a Nortel Solutions Center7Getting help from a specialist by using an Express Routing Code7Getting help through a Nortel distributor or reseller8CallPilot 5.0 installation9Prerequisites to CallPilot 5.0 installation9CallPilot 5.0 installation tasks10Time requirements11CS 1000/M1 system status check13CS 1000/M1 system status check tasks13Checking the current IP address of the PBX (LD 117)14Checking the currently configured VAS IDs14Checking the ELAN interface status of the PBX (LD 137)15Enabling the ELAN interface of the PBX (LD 137)15Checking the status of the ELAN connection to the PBX (LD 48)15CallPilot resource configuration17CallPilot resource configuration tasks17Configuring a new ELAN ID and VAS ID (LD 17)18Configuring system parameters (LD 17)19Defining CallPilot in the customer data block (LD 15)20Configuring the Route Data Block (LD 16)22Configuring Automatic Call Distribution (LD 23)23Configuring the DFDN (LD 23)24Configuring the CDN queue (LD 23)25Configuring ACD agents (LD 11)26Provisioning telephones (LD 11)27Enabling card slots (LD 32)29Saving CS 1000/M1 changes (LD 43)30CallPilot server general description31600r CallPilot server31Front panel31Back panel321005r CallPilot server33Front panel33Back panel35CallPilot server preinstallation37Recommended tools37CallPilot server preinstallation tasks38Choosing a location38Preparing the site38Connecting to the network39Unpacking the server39CallPilot server installation41CallPilot server installation tasks41Rack-mounting the server41Installing peripheral devices42Installing cables and grounds43Performing preboot checks45Connecting the server to power and starting it45CallPilot server configuration47CallPilot server configuration tasks47Logging on to the CallPilot server47Completing the Setup Wizard and installing PEPs47Running the Configuration Wizard49Configuring new mailboxes and additional tasks52Backing up the system53CallPilot server testing55CallPilot server testing tasks55Checking CallPilot connectivity and channels55Verifying that you can log on to mailboxes56Verifying that you can leave a message57Verifying that you can retrieve a message57Verifying that each CallPilot channel is functioning correctly57Testing pcAnywhere using a remote PC58What is next?59Installing the CallPilot 5.0 image61Configuring phantom DNs63Tamanho: 1 MBPáginas: 66Language: EnglishAbrir o manual