Manuale UtenteSommarioPublication Information2EU Declaration of Conformity (RTTE)3About this Guide4Safety Precautions4Contents6Chapter 1 Installing Your ITP- or DS-5000D Series Phone12Chapter 2 Setting the Working Environment for ITP-5000D Series IP Phones21Overview of Environment Settings Mode21Starting the Phone22Setting Parameters23Verifying Settings and Rebooting27Chapter 3 Things You Should Know28Dial (Keypad) Buttons30Programmable Buttons30Volume Buttons31Redial Button31Conference Button31Transfer Button31Hold Button31Speaker Button31Navigation Buttons32LCD Panel33Scroll Button33Soft Buttons33Microphone34Phone Status Indicator34Chapter 4 Basic Features35Button LEDs35Phone Status Indicator35Using Feature Codes36Selecting Programmed Functions36Assigning Button Values (Extenders)37Controlling Volume Levels38Selecting the Ring Tone40Changing the Phone Passcode41Setting the Answering Mode for Intercom Calls42Switching Headset/Handset Mode44Enabling/Disabling Key Confirmation Tone45Hot Keypad46Dialling by Directory Name47Assigning/Changing Your Extension Name48Making Intercom Calls49Answering Intercom Calls52Making Outside (External) Calls54Answering Outside Calls59Holding a Call59Parking Calls65Transferring Calls66Chapter 5 Program Menus69Navigation Buttons69Main Menu71Viewing and Redialling Recently Called Numbers72Viewing and Calling Recently Received Numbers73Viewing and Calling Personal Speed Dial Numbers73Viewing and Calling System Speed Dial Numbers74Viewing and Calling Personal Speed Dial Numbers by Name75Viewing and Calling System Speed Dial Numbers by Name76Viewing and Calling Extension Numbers by Name77Setting Call Forward Type and Destination78Setting Reminder Alarms80Chapter 6 Dialling Features83Speed Dialling83Redial an Outside Number89Automatic Redial/Retry90Pulse to Tone Changeover90Conference Calls91Chapter 7 Call Pickup94Station Call Pickup94Group Call Pickup95Chapter 8 Call Forwarding96Forwarding All Calls97Forward Busy98Forward No Answer98Forward Busy/No Answer99Forward DND99Forward Follow Me100Viewing and Changing Call Forward Options101Chapter 9 Paging and Messaging102Internal Page102External Page103All Page104Meet Me Page: MMPG105Call Park and Page106Rejoining a Page107Setting a Message Waiting Indication108Replying to Message Waiting Indications109Cancelling Messages111Programmed Messages111Chapter 10 Special Features114Do Not Disturb114Muting Your Phone116Background Music116Alarm Features117Using the Door Phone121Executive/Secretary Hot Line122Group Listening123Locking and Unlocking Your Phone124Off-Hook Voice Announcements125In Group/Out Of Group127Call Duration Timer128Ring Preference130Chapter 11 Caller Identification (CLIP)131Viewing Number or Name of Caller131Viewing Next Caller CLIP132Storing a Caller Number132Calling a Stored Number133Storing a Caller Number as a Speed Dial Number133Viewing CLIP for Calls on Hold or Parked133Viewing CLIP for Previous Calls134Appendix: Additional Information135System Feature Codes135Programmed Messages136Entering Characters on the LCD Panel137Dimensioni: 2,58 MBPagine: 139Language: EnglishApri il manuale
Manuale UtenteSommarioiDCS 500 Release 2 -User Instructions Section1Table of Contents1Part 1. Enhanced Display Programming21.1 Overview2iDCS Keysets2DCS Keysets3ITP-5021D Keysets41.2 Locking your Keyset51.3 Changing your Passcode61.4 Call Forwarding71.5 Setting Your Answer Mode91.6 Programming Your Station's Name10DCS Keysets10iDCS Keysets and ITP Keysets111.7 Programming Personal Speed Dial Locations121.8 Naming your Personal Speed Dial Locations131.9 Adding Extenders to Keys141.10 Checking Station Status151.11 Changing Your Time and Date Display161.12 Setting Station On/Off Options171.13 Selecting a Ring Tone201.14 Alarm Reminder211.15 Station Volume221.16 Setting a Programmed Message241.17 Alarm Reminder with Message251.18 Caller ID Display26ITP-5012L User Guide28Table of Contents29About This Book31Things You Should Know32User Orientation32Speakerphone32Terminal Status Indicator32Select Buttons32Volume Controls32Screen Button33Conference Button33Transfer Button33Hold Button33Speaker Button33Scroll Button Assembly33Navigation Button33Feature Access Codes34System Tones34ITP-5012L Keyset Diagram35Assembling Your Keyset35ITP-5012L Setup36Initializing the ITP-5012L36IP Setup Menu36Menu Structure36Navigating the Menus37Setting the Network Parameters37Network Parameter Setup37Setting IP Manually37Load and Upgrade Set/Modify38Authentication Server Related Set/Modify38Completion of Settings38Outside Calls39Making an Outside Call39Dialing from the Outgoing / Incoming Menu39Dialing the Most Recent Outgoing / Incoming Number39Making Calls from the Call Log39Answering a Call39Universal Answer40Recall Dial Tone40Sending a Flash40Busy Line Queuing with Callback40Canceling Callback40Intercom Calls41Calling Other Stations41Dialing the Most Recent Outgoing / Incoming Number41Answering Intercom Calls41Voice Announce Mode41Auto Answer Mode41Busy Station Callback41Busy Station Camp-On41Calling Your System Operator42Call Processing42System Hold42Exclusive Hold42Remote Hold42Hold Recall43Consultation Hold43Retrieving Calls Held at Another Station43Transferring Calls43Transfer with Camp-On43Transfer to Voice Mail44Call Waiting44Conference Calls44Conference Splitting44Forwarding Calls44Call Forward Options45Station Call Pickup45Group Call Pickup45My Group Pickup45Privacy Release45Dialing Features46Speed Dialing46Last Number Redial48Manual Retry with Redial48Save Number with Redial48Automatic Redial/Retry48Pulse to Tone Changeover48Memo Redialing48Programming Personal Speed Dial Numbers47One Touch Speed Dialing47Directory Dialing47Paging and Messaging49Making an Internal Page49Making an External Page49All Page49Meet Me Page49Call Park and Page49Setting a Message Indication50Canceling Messages50Returning Messages50Programmed Messages50Convenience Features51Do Not Disturb51One Time DND51Mute51Background Music51Establish Call Pickup51Appointment Reminder/Alarm Reminder51Answering the Door Phone52Calling the Door Phone/Room Monitor53Executive/Secretary Hot Line53Group Listening54Account Codes54Locking your Keyset54Manual Signalling54Off-Hook Voice Announce54OHVA Block55OHVA Reject55In Group/Out of Group55Customizing Your Keyset55AME Password55Auto Camp-On55Select Ring Tone56Change Your Passcode56Set Answer Mode (Intercom)56Set Answer Mode (CO)56Automatic Hold56Headset Operation57Hot Keypad57Key Confirmation Tone57Rejoining a Page57Ring Preference57Auto Answer CO Calls58Display Speed Dial Name58Caller ID Review All58Secure OHVA58Display Features59Directory Information59Call Log59Dial By Name59Call Progress Displays59Display Number Dialed60Call Duration Timer60Auto Timer60Timer Function60Viewing Message Indications60Personal Speed Dial Names60Station Names60Managing Key Assignments60LCR with Clear61Backspace with LCR61Text Messaging61Caller ID62Selecting Your Caller ID Display62Viewing the Next Caller ID Call62Saving the Caller ID Number62Redialing a Saved Caller ID Number62Storing a Caller ID Number62Inquire Caller ID Park/Hold Info62Reviewing Past Caller ID Calls63Application Program Menus63PhoneBook63E-Diary631. Wake Up Call632. Alarm633. Daily Planner644. Memo Pad645. Calculator646. World Time647. D-Day Plus648. Unit Convert64Message641. Received642. Sent643. Draft64Volume64Call Forward65Configuration651. Password652. Lock653. Answering Mode654. Boss Answering655. Language656. CID Display657. Absent Message658. Internal Call659. Dial Mode650. Station On/Off65My Phone661. Select Background662. My Name663. Network Info664. Status Info665. Enblock Timeout66Status Screen of the LCD Panel66SVMi-8/SVMi-16E Section67SVMi-8/SVMi-16 Telephone Keypad Interface68Accessing Your Mailbox67Outside Callers67Inside Callers67Access your Subscriber Services from a Station other than your Own67Getting Started69Listen to Your Messages69Subscriber Services Menu691/3 Listening to Old or New Messages6911/33 Group New or Old Messages702 Record and Send a Message70Setting Message Attributes70Scheduling Future Delivery704 Access Manager705 Personal Greetings716 Mailbox Administration729 Message Broadcast73# Personal Services74Personal Administration Settings74Keyset User Features75Message Waiting Lights75Answer Machine Emulation75AME Password75Call Record75Shortcuts76Calling76Being Called76Direct Messaging76Self Memo76Interactive Displays76Viewing Mailbox Contents76Personal Speed Dial Numbers76ITP-5021D User Guide78Table of Contents79About This Book81Things You Should Know82User Orientation82Call Indications82Speakerphone82Volume Controls82Terminal Status Indicator82Conference Button83Transfer Button83Hold Button83Speaker Button83Navigation Button83Feature Access Code83System Tones84ITP-5021D Keyset Diagram84Assembling Your Keyset85ITP-5021D Setup85Initializing the ITP-5021D85IP Setup Menu86Menu Structure86Navigating the Menus87Setting the Network Parameters87Network Parameter Setup87Setting IP Manually87Load and Upgrade Set/Modify88Authentication Server Related Set/Modify88Completion of Settings88Outside Calls89Making an Outside Call89Answering an Outside Call89Universal Answer89Recall Dial Tone89Sending a Flash89Busy Line Queuing with Callback89Canceling Callback89Intercom Calls90Calling Other Stations90Answering Intercom Calls90Voice Announce Mode90Auto Answer Mode90Busy Station Callback90Busy Station Camp-On90Calling Your System Operator91Call Processing91System Hold91Exclusive Hold91Remote Hold91Hold Recall91Consulation Hold92Retrieving Calls Held at Another Station92Transferring Calls92Transfer with Camp-On92Transfer to Voice Mail92Call Waiting92Conference Calls93Forwarding Calls93Forwarding All Calls93Forward Busy93Forward No Answer93Forward Busy/No Answer94Forward Follow Me94Forward DND94Call Forward Options94Station Call Pickup94Group Call Pickup94My Group Pickup94Privacy Release95Dialing Features95Speed Dialing95Programming Personal Speed Dial Numbers95One Touch Speed Dialing96Last Number Redial96Manual Retry with Redial96Save Number with Redial96Chain Dialing96Automatic Redial/Retry96Pulse to Tone Changeover97Memo Redialing97Paging and Messaging97Making an Internal Page97Making an External Page97All Page97Meet Me Page98Call Park and Page98Setting a Message Indication98Canceling Messages98Returning Messages98Programmed Messages99Convenience Features99Do Not Disturb99One Time DND99Mute99Background Music99Established Call Pickup100Appointment Reminder/Alarm Clock100Answering the Door Phone100Calling the Door Phone/Room Monitor100Executive/Secretary Hot Line100Group Listening101Account Codes101Locking Your Keyset101Manual Signalling101Off-Hook Voice Announce101OHVA Block102OHVA Reject102In Group/Out of Group102Customizing Your Keyset102AME Password102Auto Camp-On102Select Ring Tone102Change Your Passcode102Set Answer Mode (Intercom)103Set Answer Mode (CO)103Automatic Hold103Headset Operation103Hot Keypad103Key Confirmation Tone103Rejoining a Page103Ring Preference103Auto Answer CO Calls104Display Speed Dial Name104Caller ID Review All104Secure OHVA104Enblock Dialing104Display Features105Interactive Display Keys105Directory Information105Call Log105Dial By Name105Call Progress Displays106Display Number Dialed106Call Duration Timer106Auto Timer106Timer Function106Viewing Message Indications106Alarm Reminder Messages106Personal Speed Dial Names107Station Names107Managing Key Assignments107LCR with Clear107Backspace with LCR107Text Messaging108Caller ID109What is Caller ID?109What is ANI?109What is CLI?109Selecting Your Caller ID Display109Viewing the Next Caller ID Call110Saving the Caller ID Number110Redialing a Saved Caller ID Number110Storing a Caller ID Number110Inquire Caller ID Park/Hold Info110Reviewing Past Caller ID Calls110Special Application Menu111Menu Options1111. Outgoing Call Log1112. Incoming Call Log1113. Speed Dial1124. Directory Dial1125. Forward Set1126. Alarm Reminder112SVMi-8/SVMi-16E Section113SVMi-8/SVMi-16E Telephone Keypad Interface114Accessing Your Mailbox113Outside Callers113Inside Callers113Access Your Subscriber Services from a Station other than your Own113Getting Started115Listen to Your Messages115Subscriber Services Menu1151/3 Listening to Old or New Messages11511/33 Group New or Old Messages1162 Record and Send a Message116Setting Message Attributes116Scheduling Future Delivery1164 Access Manager1165 Personal Greetings1176 Mailbox Administration1189 Message Broadcast119# Personal Services120Personal Administration Settings120Keyset User Features121Message Waiting Lights121Answer Machine Emulation121AME Password121Call Record121Shortcuts122Calling122Being Called122Direct Messaging122Self Memo122Interactive Displays122Viewing Mailbox Contents122Personal Speed Dial Numbers122iDCS Keyset User Guide124Table of Contents124About This Book126Things You Should Know127User Orientation127Call Indications127Speakerphone127Volume Controls127Terminal Status Indicator127Feature Access Codes128System Tones128iDCS 28D Keyset Diagram128iDCS 18D Keyset Diagram129iDCS 8D Keyset Diagram129iDCS 64B AOM130iDCS 14B Strip130Keyset Daughter Modules131iDCS KDB-Digital Line Interface (FKDBD)131Untitled131iDCS KDB-Full Duplex (FKDBF)131Assembling You Keyset131Adding an iDCS 14 Button Key Strip132Adding a Keyset Daughterboard Module132Outside Calls133Making an Outside Call133Answering an Outside Call133Universal Answer133Recall Dial Tone133Sending a Flash133Busy Line Queuing with Callback133Canceling Callback133Intercom Calls134Calling Other Stations134Answering Intercom Calls134Voice Announce Mode134Auto Answer Mode134Busy Station Callback134Busy Station Camp-On134Calling Your System Operator135Call Processing135System Hold135Exclusive Hold135Remote Hold135Hold Recall135Consultation Hold136Retrieving Calls Held at Another Station136Transferring Calls136Transfer with Camp-On136Transfer to Voice Mail136Call Waiting136Conference Calls137Forwarding Calls137Forward All Calls137Forward Busy137Forward No Answer137Forward Busy/No Answer138Forward Follow Me138Forward DND138Call Forwarding Options138Station Call Pickup138Group Call Pickup138My Group Pickup138Privacy Release139Dialing Features139Speed Dialing139Programming Personal Speed Dial Numbers139One Touch Speed Dialing140Last Number Redial140Manual Retry with Redial140Save Number with Redial140Chain Dialing140Automatic Redial/Retry140Pulse to Tone Changeover141Memo Redialing141Paging and Messaging141Making an Internal Page141Making an External Page141All Page141Meet Me Page142Call Park and Page142Setting a Message Indication142Canceling Messages142Returning Messages142Programmed Messages143Convenience Features143Do Not Disturb143One Time DND143Mute143Background Music143Established Call Pickup144Appointment Reminder/Alarm Clock144Answering the Door Phone144Calling the Door Phone/Room Monitor144Executive/Secretary Hot Line144Group Listening145Account Codes145Locking Your Keyset145Manual Signalling145Off-Hook Voice Announce145OHVA Block146OHVA Reject146In Group/Out of Group146Customizing Your Keyset146AME Password146Auto Camp-On146Select Ring Tone146Change Your Passcode146Set Answer Mode (Intercom)147Set Answer Mode (CO)147Automatic Hold147Headset Operation147Hot Keypad147Key Confirmation Tone147Rejoining a Page147Ring Preference147Auto Answer CO Calls148Display Speed Dial Name148Caller ID Review All148Secure OHVA148Display Features148Interactive Display Keys148Directory Information148Call Log149Dial By Name149Call Progress Displays149Display Number Dialed149Call Duration Timer149Auto Timer149Timer Function149Viewing Message Indications150Alarm Reminder Messages150Personal Speed Dial Names150Station Names150Managing Key Assignments151LCR with Clear151Backspace with LCR151Text Messaging151Caller ID152What is Caller ID?152What is ANI?153What is CLI?153Selecting Your Caller ID Display153Viewing the Next Caller ID Call153Saving the Caller ID Number153Redialing a Saved Caller ID Number153Storing a Caller ID Number153Inquire Caller ID Park/Hold Info154Reviewing Past Caller ID Calls154iDCS 64 Button Module155With Keyset155SVMi-8/SVMi-16E Section155SVMi-8/SVMi-16E Telephone Keypad Interface156Accessing Your Mailbox157Outside Callers157Inside Callers157Access your Subscriber Services from a Station other than your Own157Getting Started157Listen to Your Messages157Subscriber Services Menu1571/3 Listening to Old or New Messages15811/33 Group New or Old Messages1582 Record and Send a Message158Setting Message Attributes159Scheduling Future Delivery1594 Access Manager1595 Personal Greetings1606 Mailbox Administration1619 Message Broadcast162# Personal Services162Personal Administration Settings163Keyset User Features163Message Waiting Lights163Answer Machine Emulation163AME Password164Call Record164Shortcuts164Calling164Being Called164Direct Messaging164Self Memo164Interactive Displays164Viewing Mailbox Contents164Personal Speed Dial Numbers165DCS Keyset User Guide166Table of Contents167About This Book169Things You Should Know170User Orientation170Call Indications170Speakerphone170Volume Controls170System Tones171LCD 24B Keyset Layout171LCD 12B Keyset Layout172STD 24B Keyset Layout172Basic 12B Keyset Layout1737B Keyset Layout173Outside Calls174Making an Outside Call174Answering an Outside Call174Universal Answer174Recall Dial Tone174Sending a Flash174Busy Line Queuing with Callback174Cancelling Callback175Intercom Calls175Calling Other Stations175Answering Intercom Calls175Voice Announce Mode175Auto Answer Mode176Busy Station Callback176Busy Station Camp-On176Calling your System Operator176Call Processing177System Hold177Exclusive Hold177Remote Hold177Hold Recall177Consultation Hold177Retrieving Calls Held at Another Station177Transferring Calls178Transfer with Camp-On178Transfer to Voice Mail178Call Waiting178Conference Calls178Forwarding Calls179Forward All Calls179Forward Busy179Forward No Answer179Forward Busy/No Answer179Forward Follow Me179Forward DND180Call Forward Options180Station Call Pickup180Group Call Pickup180My Group Pickup180Privacy Release180Dialing Features181Speed Dialing181Programming Personal Speed Dial Numbers181One Touch Speed Dialing182Last Number Redial182Manual Retry with LNR182Save Number with Redial182Chain Dialing182Automatic Redial/Retry183Pulse to Tone Changeover183Memo Redialing183Paging and Messaging183Making an Internal Page183Making an External Page183All Page183Meet Me Page184Call Park and Page184Setting a Message Indication184Canceling Messages184Returning Messages185Programmed Messages185Convenience Features185Do Not Disturb185One Time DND185Mute185Background Music185Established Call Pickup186Appointment Reminder/Alarm Clock186Answering the Door Phone186Calling the Door Phone/Room Monitor186Executive/Secretary Hot Line186Group Listening187Account Codes187Locking Your Keyset187Manual Signalling187Off-Hook Voice Announce187OHVA Block188OHVA Reject188In Group/Out of Group188Customizing Your Keyset189AME Password189Auto Camp-On189Select Ring Tone189Change Your Passcode189Set Answer Mode (Intercom)189Set Answer Mode (CO)189Automatic Hold189Headset Operation189Hot Keypad190Key Confirmation Tone190Rejoining a Page190Ring Preference190Display Speed Dial Name190Caller ID Review All190Secure OHVA190Display Features191Interactive Display Keys191Directory Information191Call Log191Dial By Name191Call Progress Displays191Display Number Dialed192Call Duration Timer192Auto Timer192Timer Function192Viewing Message Indications192Alarm Reminder Messages192Personal Speed Dial Names193Station Names193Managing Key Assignments193LCR with Clear193Backspace with LCR193Text Messaging194What is Caller ID?195What is ANI?195What is CLI?195Selecting Your Caller ID Display195Viewing the Next Caller ID Call196Saving the Caller ID Number196Redialing a Saved Caller ID Number196Storing a Caller ID Number196Inquire Caller ID Park/Hold Info196Reviewing Past Caller ID Calls196Add-On Module19732 Button Module with Keyset19764 Button Module with Keyset197SVMi-8/SVMi-16E Section198Accessing Your Mailbox198Outside Callers198Inside Callers198Access your Subscriber Services from a Station other than your Own198SVMi-8/SVMi-16E Telephone Keypad Interface199Getting Started200Listen to Your Messages200Subcriber Services Menu2001/3 Listening to Old or New Messages20011/33 Group New or Old Messages2012 Record and Send a Message201Setting Message Attributes201Scheduling Future Delivery2014 Access Manager2015 Personal Greetings2026 Mailbox Administration2039 Message Broadcast204# Personal Services205Personal Administration Settings205Keyset User Features206Message Waiting Lights206Answer Machine Emulation206AME Password206Call Record206Shortcuts207Calling207Being Called207Direct Messaging207Self Memo207Interactive Displays207Viewing Mailbox Contents207Personal Speed Dial Numbers207Standard Telephone User Guide209Table of Contents209About This Book210Things You Should Know211User Orientation211Hookflash211C.O. Lines211Distinctive Ringing211System Tones211Outside Calls212Making an Outside Call212Answering an Outside Call212Universal Answer212Sending a Flash212Recall Dial Tone212Busy Line Queuing with Callback212Intercom Calls213Calling Other Stations213Answering Intercom Calls213Busy Station Callback213Busy Station Camp-On213Calling Your System Operator213Call Processing214Holding Calls214Hold Recall214Retrieving Calls on Hold at Another Station214Consulation Hold214Transferring Calls214Transferring with Camp-On214Transfer Cancel214Transfer Recall214Call Waiting215Setting Up a Conference215Forwarding Your Calls215Forward All Calls215Forward Busy215Forward No Answer215Forward No Answer/Busy215Forward Follow Me216Forward DND216Station Call Pickup216Group Call Pickup216Dialing Features216Speed Dialing216Programming Personal Speed Dial Numbers216Last Number Redial216Save Number with Redial216Pulse to Tone Changeover217Paging and Messaging217Making an Internal Page217Making an External Page217All Page217Meet Me Page/Answer217Call Park and Page217Retrieving a Parked Call218Setting a Message Indication218Returning Messages218Canceling a Message218Programmed Messages218Convenience Features219Do Not Disturb219Answering the Door Phone219Calling the Door Phone219Account Codes219In/Out of Group219Locking Your Station219Changing Your Station Passcode220Personal Speed Dial Numbers220System Administration and Special Features Guide222Table of Contents223About This Book224Special Features225System Ring Plans225Manual Ring Plan Change225Temporary Ring Plan Change225Calling the System Operator225Operator Recalls225Executive Barge-In225Walking Class of Service226In/Out of Group226Direct Inward System Access (DISA)226DISA Security226Forced Account Codes227Verified227Not Verified227Using Forced Account Codes227Authorization Codes227Using Authorization Codes227Using the Tie Line227Outgoing227Incoming228In and Out On Tie Line228Caller ID Special Features228Abandon Call List228CID on SMDR228Number to Name Translation228Caller ID Special Features229Investigate229System Administrator Programming230Customer Level Access230Customer Level Access Using the Prog Key230Changing Feature Passcode231Set Date and Time Display231Reset Station Passcodes to Default231Program Station Names232Program Trunk Names233Program Station Group Names234Program System Speed Dial Numbers234Program System Speed Dial Names235Program Personal Speed Dial Numbers for Other Stations236Program Personal Speed Dial Names for Other Stations237Create Programmed Station Messages237Set Alarm/Appointment Reminder with Message238Managing Key Assignments239Programming Account Codes240Station Timers240Adding Names to the Translation Table241Holiday242Customer Set Relocation242Customer Set Relocation Allow Table243System Maintenance Alarms243AAUCD Administration Guide244Table of Contents244Overview245Auto Attendant246Recording Greetings246Playing Greetings246Changing the Greeting246Manual Ring Plan Mode Service246Auto Ring Plan Service246Uniform Call Distribution247Supervisor247Alarms247Supervisor Key248Call248Agent248Admin249Call Statistics250Calls in Queue Now250Abandoned Calls250Average Ring Time250Number of Times All Agents Busy250Average Time in Queue250Total Calls Received250Longest Queue Time Today250Longest Queue Time Now251Agent Statistics251Logged In251Status251Calls Answered251Average Call Time251Average Ring Time251Call Status (CS)251Manual Wrap-Up251Agent Pin Numbers251Sample UCD Report252Dimensioni: 2,86 MBPagine: 252Language: EnglishApri il manuale