AT&T E5934B ユーザーズマニュアル

ページ / 64
43
Appendix
43
Appendix
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For Customer 
Service, visit our web site at 
www.telephones.att.com, or call 1-800-222-3111. In 
Canada, call 1-866-288-4268.
My phone 
doesn’t work 
at all
•   Make sure the power cord is securely plugged in.
•   Make sure that the battery pack connector is securely plugged into 
the cordless handset.
•    Make sure the telephone line cord is securely plugged firmly into the 
telephone base and the telephone wall jack.
•    Charge the battery pack in the cordless handset for at least 16 hours. 
For optimum daily performance, return the cordless handset to its 
base when not in use.
•    Reset the base. Unplug the unit’s electrical power. Wait for approxi-
mately 15 seconds, then plug it back in. Allow up to one minute for 
the cordless handset and base to reset.
•  You may need to purchase a new battery pack, please refer to page 8 
of this user’s manual.
I cannot get a 
dial tone
•   First try all the suggestions above.
•   Move the cordless handset closer to the base. You might have moved 
out of range.
•   Your line cord might be malfunctioning. Try installing a new line cord.
•    If the previous suggestions don’t work, disconnect the base unit from 
the telephone jack and connect a different phone. If there is no dial 
tone on that phone either, the problem is in your wiring or local ser-
vice. Contact your local telephone company.
I cannot dial 
out
•   First try all the suggestions above.
•    Make sure you have a dial tone before dialing. The cordless handset 
may take a second or two to find the base and produce a dial tone. 
This is normal. Wait an extra second before dialing.
•    Make sure your phone is set to the correct dial mode for the type of 
service that you have (pulse or touch tone). Refer to the Installation 
section of this user’s manual (page 19) to set the dial mode.
•    If the other phones in your home are having the same problem, the 
problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply).
•    Eliminate any background noise. Noise from a television, radio or 
other appliance may cause the phone to not dial out properly. If you 
cannot eliminate the background noise, first try muting the cordless 
handset before dialing, or dialing from another room in your home 
with less background noise.