Sharp AL2021 ユーザーズマニュアル

In addition to this section, troubleshooting information can also be found in the 
README files for each of the software programs. To view a README file, see 
"INSTALLING THE SOFTWARE" (p.16).

The machine is not correctly connected with your 
computer.
→ Check both ends of the USB cable and make sure you 

have a solid connection. Try a known good cable.

Copy job is performed.
→ Wait until the copy job is complete.

–

Your machine is not selected correctly in the current 
application for the print job.
→ When choosing "Print" from the "File" menu located in 

applications, be sure you have selected "SHARP AL-
xxxx" (where xxxx is the model name of your machine) 
printer displayed in the "Print" dialog box.

–

The printer driver has not been installed properly.
→ Follow these steps to check and see if the printer driver 

is installed.

1 Click the "Start" button, click "Control Panel", and 

then click "Printer".
In Windows 7, click the "Start" button and click 
"Devices and printers".
In Windows XP, click the "start" button, and then 
click "Printer and Faxes".
In Windows 2000, click the "Start" button, select 
"Settings" and then click "Printers".

2 If the "SHARP AL-xxxx" printer driver icon is shown 

but you still cannot print, the printer driver may not 
have been installed correctly. In this case, delete 
the software and then reinstall it.

The tray size settings are not the same on the machine 
and in the printer driver.
→ Make sure that the same tray paper size is set on the 

machine and in the printer driver. To change the tray's 
paper size setting on the machine, see "LOADING THE 
PAPER TRAY" or see "CONFIGURING THE PRINTER 
DRIVER" to change it in the printer driver.

10, 22

The specified size of paper has not been loaded.
→ Load the specified size of paper in the paper tray.

A print job containing more data than can be held in 
the print memory is sent to the machine.
→ Disable the ROPM function on the "Configuration" tab 

of the printer driver setup screen. If you need to use the 
ROPM function, divide the pages of the print data into 
two or more print jobs.

→ The memory allocated to the printer function can be 

changed in the user program "Memory for printer".