Nortel Networks P0908544 ユーザーズマニュアル
Handling calls 49
P0908544 Issue 01
Enterprise Edge Attendant Console User Guide
Using the Department list box
You can search for a name by department from the Full tab using the Department
list box.
list box.
To search by department:
1. Click the arrow of the Department list box.
A list of departments associated with extensions appears in the list.
Note: Department names for each extension are created in the Edit Employee
Information dialog box.
2. Click a department name from the list and the department name appears in the
Department box.
3. Click the Find button.
All extensions that match the department appear in a list under the Full
Directory tab view.
Directory tab view.
4. In the Directory list box, click the name of the employee being called.
The name appears in the Target list box.
5. After the search result is shown in the Full tab view, the BLF, Selected and
Assigned tab views remain unchanged. To restore all names in the Full tab
view, click the Show All button.
view, click the Show All button.
Transferring a call
You can transfer an active call to an extension using the Contacts box, the Target
list box or the Directory dialog box. You can also transfer a call to a voice message
mailbox.
list box or the Directory dialog box. You can also transfer a call to a voice message
mailbox.