Nortel Networks P0908544 ユーザーズマニュアル
Maintaining caller and employee information 67
P0908544 Issue 01
Enterprise Edge Attendant Console User Guide
To edit a caller’s record:
1. Make sure the caller name you want to edit appears in the Edit Caller
Information dialog box. Click the box you want to edit and make the change.
Repeat if needed.
Repeat if needed.
2. Click the Save button to save the changes to the database.
3. Click the Close button to close the Edit Caller Information dialog box.
Note:If you answer a call and then open the Edit Caller Information dialog box
without first selecting a name from the Name box list, you must click the
Edit button twice.
Edit button twice.
To delete an existing caller record:
1. In the Attendant window, in the Caller Information options, click the Edit
button.
The Edit Caller Information dialog box appears.
The Edit Caller Information dialog box appears.
2. Make sure the caller name you want to delete appears.
3. Click the Delete Caller button.
The record that appears in the Edit Caller Information dialog box is deleted from
the database.
the database.
Maintaining employee information
When Enterprise Edge Attendant Console is installed, employee information is
extracted by the Enterprise Edge server. This information appears in the Directory
list box in the bottom center of the Attendant window.
extracted by the Enterprise Edge server. This information appears in the Directory
list box in the bottom center of the Attendant window.
The Directory list box has four different tabs that display lists of employees. They
are Full, BLF (Busy Lamp Field), Assigned and Selected. For further information,
refer to
are Full, BLF (Busy Lamp Field), Assigned and Selected. For further information,
refer to