Nortel Networks P0908544 User Manual

Maintaining caller and employee information  67

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

To edit a caller’s record:

1. Make sure the caller name you want to edit appears in the Edit Caller 

Information dialog box. Click the box you want to edit and make the change. 
Repeat if needed.

2. Click the Save button to save the changes to the database.

3. Click the Close button to close the Edit Caller Information dialog box.

Note:If you answer a call and then open the Edit Caller Information dialog box 

without first selecting a name from the Name box list, you must click the 
Edit button twice.

To delete an existing caller record:

1. In the Attendant window, in the Caller Information options, click the Edit 

button.
The Edit Caller Information dialog box appears.

2. Make sure the caller name you want to delete appears.

3. Click the Delete Caller button.

The record that appears in the Edit Caller Information dialog box is deleted from 
the database.

When Enterprise Edge Attendant Console is installed, employee information is 
extracted by the Enterprise Edge server. This information appears in the Directory 
list box in the bottom center of the Attendant window.

The Directory list box has four different tabs that display lists of employees. They 
are Full, BLF (Busy Lamp Field), Assigned and Selected. For further information, 
refer to