IBM 51 ユーザーズマニュアル

searching

 

the

 

available

 

IBM

 

technotes

 

for

 

your

 

product

 

and

 

the

 

available

 

knowledge

 

bases

 

to

 

determine

 

whether

 

the

 

resolution

 

to

 

your

 

problem

 

is

 

already

 

documented.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

 

approach

 

that

 

you

 

should

 

take

 

must

 

make

 

use

 

of

 

all

 

the

 

available

 

resources

 

and

 

tools.

 

You

 

should

 

start

 

by

 

verifying

 

whether

 

all

 

the

 

hardware

 

and

 

software

 

prerequisites

 

have

 

been

 

met.

 

While

 

focusing

 

on

 

the

 

problem

 

itself,

 

you

 

should

 

always

 

take

 

into

 

account

 

the

 

bigger

 

picture

 

of

 

the

 

Tivoli

 

Intelligent

 

Orchestrator

 

environment.

 

 

 

Once

 

the

 

problem

 

is

 

well

 

defined

 

and

 

understood

 

and

 

its

 

cause

 

is

 

correctly

 

identified,

 

corrective

 

steps

 

are

 

required

 

to

 

solve

 

the

 

problem.

 

As

 

an

 

additional

 

step

 

to

 

this

 

phase,

 

it

 

is

 

always

 

worthwhile

 

documenting

 

the

 

problem

 

for

 

the

 

future,

 

to

 

expedite

 

the

 

resolution

 

of

 

further

 

possible

 

problems.

 

 

 

 

 

 

 

 

 

Based

 

on

 

the

 

feedback

 

received

 

from

 

our

 

Support

 

teams,

 

the

 

following

 

methods

 

have

 

been

 

proposed

 

for

 

troubleshooting

 

Tivoli

 

Intelligent

 

Orchestrator

 

and

 

its

 

prerequisites.

 

Used

 

in

 

addition

 

to

 

your

 

own

 

product

 

knowledge

 

and

 

experience,

 

these

 

troubleshooting

 

methods

 

might

 

help

 

you

 

to

 

shorten

 

the

 

time

 

spent

 

looking

 

for

 

a

 

problem

 

resolution,

 

by

 

better

 

orienting

 

you

 

inside

 

the

 

Tivoli

 

Intelligent

 

Orchestrator

 

problem

 

determination

 

process.

 

At

 

all

 

times

 

during

 

the

 

problem

 

determination

 

process,

 

keep

 

the

 

following

 

points

 

in

 

mind:

 

v

   

The

 

WebSphere

 

Application

 

Server

 

is

 

central

 

to

 

Tivoli

 

Intelligent

 

Orchestrator

 

and

 

its

 

components.

 

All

 

components,

 

DB2

 

Universal

 

Database,

 

IBM

 

Tivoli

 

Directory

 

Server,

 

SOAP,

 

user

 

interface,

 

deployment

 

engine,

 

policy

 

engine,

 

command

 

line

 

tools,

 

interact

 

with

 

the

 

WebSphere

 

Application

 

Server.

 

If

 

you

 

do

 

not

 

know

 

where

 

to

 

start

 

with

 

a

 

problem

 

that

 

you

 

have

 

encountered,

 

start

 

with

 

WebSphere

 

Application

 

Server.

 

Check

 

the

 

SystemOut.log

 

file

 

for

 

errors.

 

The

 

log

 

file

 

is

 

located

 

in

 

the

 

following

 

directory:

 

–

   

On

 

Windows:

 

%WAS_HOME%\logs\<server-name>

 

–

   

On

 

UNIX:

 

$WAS_HOME/logs/<server-name>

v

   

Isolate

 

the

 

root

 

error

 

using

 

the

 

proposed

 

troubleshooting

 

methods

 

to

 

find

 

a

 

resolution.

 

v

   

Take

 

screen

 

shots

 

of

 

specific

 

steps

 

and

 

errors

 

received

 

along

 

the

 

way

 

v

   

Utilize

 

and

 

exploit

 

the

 

knowledge

 

bases.

The

 

methods

 

that

 

are

 

provided

 

for

 

troubleshooting

 

the

 

Tivoli

 

Intelligent

 

Orchestrator

 

are

 

series

 

of

 

tests

 

or

 

questions.

 

Troubleshooting

 

methods

 

are

 

organized

 

so

 

that

 

you

 

can

 

start

 

with

 

general

 

questions

 

and

 

then

 

continue

 

with

 

more

 

specific

 

questions

 

that

 

allow

 

you

 

to

 

narrow

 

down

 

the

 

problem

 

space.

 

Based

 

on

 

the

 

answers

 

to

 

these

 

questions,

 

you

 

can

 

isolate

 

the

 

problem

 

and

 

find

 

a

 

resolution

 

to

 

it.

 

Depending

 

on

 

the

 

stage

 

you

 

are

 

encountering

 

the

 

problem,

 

you

 

must

 

identify

 

the

 

starting

 

troubleshooting

 

method

 

within

 

that

 

stage,

 

and

 

then

 

follow

 

it

 

to

 

find

 

the

 

resolution

 

to

 

your

 

problem.

 

Many

 

troubleshooting

 

methods

 

will

 

point

 

you

 

to

 

the

 

knowledge

 

bases.

 

 

Chapter

 

2.

 

Problem

 

determination

 

essentials

 

for

 

Tivoli

 

Intelligent

 

Orchestrator