ユーザーズマニュアル目次Contents5Preface9Who should read this book9Publications9Tivoli Intelligent Orchestrator library9Prerequisite publications10Related publications and resources10Accessing publications online11Ordering publications11Accessibility11Tivoli software training12Support information12Conventions used in this book12Typeface conventions12Chapter 1. Introduction to troubleshooting13Product and system overview13Product comparison14Product architecture15Tivoli Intelligent Orchestrator components15Prerequisites installed with Tivoli Intelligent Orchestrator16Built-in troubleshooting features17Problem classification17Product maintenance17Backing up the system17Performing periodic checks and maintenance18Problem resolution18Chapter 2. Problem determination essentials for Tivoli Intelligent Orchestrator19Problem determination methodologies19Defining the problem19Identifying the cause of the problem20Fixing the problem21Troubleshooting methods for Tivoli Intelligent Orchestrator and prerequisites21Troubleshooting the prerequisite installation22DB2 Universal Database verification22IBM Tivoli Directory Server verification23WebSphere Application Server verification25Tivoli Intelligent Orchestrator installation and subcomponent configuration verification29Tivoli Intelligent Orchestrator installation29Verifying subcomponent configuration30Tivoli Intelligent Orchestrator runtime problem determination33Component-based problem determination33Task-based problem determination35Accessing the knowledge bases38Using the available command line tools38Tivoli Intelligent Orchestrator command line tools38WebSphere Application Server command line tools44IBM Tivoli Directory Server command line tools45Chapter 3. Log file types47Message logs47Message ID format47Message elements48Trace logs49Common Base Event logs49Chapter 4. Locating and configuring log files51Log locations51Log directory files51Logging levels52Configuring logs with log4j52log4j.prop52Log level defaults54RollingFileAppender defaults54Configuring log4j dynamically54Preparing log files for review by IBM Tivoli Support55Chapter 5. Tivoli Intelligent Orchestrator log files57Log files for product setup57Log files for the uninstall process57Log files for starting and stopping the server58Log files for the Web interface59Deployment engine log files59Workflow logs60Logs for data collection and decision making61Automation package logs61Chapter 6. Middleware prerequisite log files63Installation log files for prerequisites63Installation logs for individual prerequisites63WebSphere Application Server63DB2 Universal Database63Directory Server64Runtime logs for prerequisites64WebSphere Application Server64DB2 Universal Database65Directory Server65Tivoli Agent Manager66Chapter 7. Common problems and known limitations in Tivoli Intelligent Orchestrator67Problems with installation67In Linux, you cannot create the user tioadmin67Cause67Solution68The system cannot connect to the IBM Tivoli Directory Server during the Tivoli Intelligent Orchestrator installation68Cause68Solution68The installation of the DB2 Universal Database Client on Windows 2003 system fails68Cause68Solution69Installing the common agent and the agent manager is not supported69Cause69Solution69The system cannot connect to the database server during the Tivoli Intelligent Orchestrator installation69Cause69Solution69The Microsoft Active Directory installation fails69Cause69Solution69The Microsoft Active Directory installation fails with invalid certificate value70Cause70The silent installation program for Tivoli Intelligent Orchestrator exits before the installation is completed70Cause70Solution70Environment variables not set for user tioadmin70Cause70Solution70The installation of IBM Tivoli NetView on Windows fails if the password for creating a user account does not meet the system requirements71Cause71Solution71The agent manager installation fails during the Tivoli Intelligent Orchestrator installation71Cause71Solution 171Solution 271An error occurs when running the rpm -qa command after the DB2 Universal Database, IBM Tivoli Directory Server, and WebSphere Application Server prerequisites are installed on Linux74Cause74Solution74Problems with logging in74You cannot log in74Cause74Solution 174Solution 275You cannot change your password75Cause75Solution75Problems with workflows76DB2 Universal Database errors occur when you deploy resources76Cause76Solution76DB2 Universal Database creates a database state error76Cause77Solution77DB2 Universal Database deadlocks occur when the system runs a logical operation77Cause77Solution77Shell command error: Resource temporarily unavailable77Solution77Shell command error: Exit value=1, Error stream=", Result stream="no bash in ..."77Solution77IBM Tivoli Software Support personnel have requested a copy of a workflow77Solution: workflowLogExport tool77A workflow does not install79Cause79Solution79Cannot run workflows if the PS1 environment variable is altered80Cause80Solution80Other common problems80On Windows, Tivoli Intelligent Orchestrator does not start81Cause81Solution81Problems occur when administering Tivoli Intelligent Orchestrator from the Web interface while a local firewall is enabled81Cause81Solution81Incorrect SOAP parameters generate detailed Java exception messages82Cause82Solution82XML import does not work properly82Cause82Solution82DB2 Universal Database does not work properly with terminal server83Cause83Solution83On UNIX, Tivoli Intelligent Orchestrator logs fill up the file system83Cause83Solution83On Windows 2000, the embedded messaging feature does not work83Cause83Solution84WebSphere Application Server on Linux remains paused when you try to stop the JMS pub sub broker84Cause84Solution84On Windows, the remote connection to the database hangs when the database server is on a multiprocessor machine84Cause84Solution84For languages other than English, the text in CSV reports imported in Microsoft Excel is garbled85Cause85Solution85An error occurs if you use special characters to create a new user or security role86Cause87Solution87Common agents unable to communicate with the agent manager87Cause87Solution87Limitations when trying to manually associate a discovered software resource with a software definition87Cause88Solution88Some patch installations might fail when trying to perform a multiple patch installation88Cause88Solution88There is a maximum size for returnResult parameter storage88Cause88Device Manager limitations88Running lightweight management server with DB2 Universal Database generates exceptions88Agent receives an HTTP Unauthorized (401) response code89Known report limitations89Running any report with too many objects selected fails89Cause89Solution89Chapter 8. Troubleshooting the agent manager91Log files for the agent manager91Packaging the log files91Locating the installation log files91Locating the uninstallation log files93Locating the remote registry logs93Locating the runtime log files94Locating the DB2 Universal Database runtime logs94Determining the version of agent manager95Installation and uninstallation verifications95Verifying that the agent manager service is running95Verifying the installation of WebSphere Application Server96Verifying the installation of DB2 Universal Database Enterprise Server Edition (ESE)96Errors starting the agent manager application server96Errors starting the agent manager application96Verifying the connection to the registry96Enabling and disabling tracing97Enabling tracing97Disabling tracing97Recovering from an incomplete uninstallation of the agent manager98Common problems99Registration and communication failures99Problems using the WebSphere Administrative Console100Cannot start the WebSphere Administrative Console100Configuring the WebSphere Administrative Console to use a different port100Chapter 9. Contacting IBM Tivoli Software Support103General data to collect for Tivoli Support103packageLog ZIP tool104Location104Syntax104Returned file104Level Reporting tool for the WebSphere Application Server platform104Prerequisites105Location105Syntax105Returned file105Chapter 10. Tivoli Intelligent Orchestrator messages107Common subsystem messages107Deployment engine subsystem messages136Job Distribution Service (JDS) subsystem messages147J2ee subsystem messages147Policy engines subsystem messages162Common agent subsystem messages165TC driver manager subsystem messages166Utilities subsystem messages176Compliance Messages178Group Messages180Networking Messages181RXA Messages183Software Distribution Messages185Chapter 11. Tivoli Common Agent Services messages191Common Agent messages191Agent Manager messages214Appendix A. Common Agent serviceability tool233Components233Running the serviceability tool233Contents of the CASservice.zip file233Appendix B. Support information237Searching knowledge bases237Search the information center on your local system or network237Search the Internet237Obtaining fixes237Contacting IBM Software Support238Determine the business impact of your problem239Describe your problem and gather background information239Submit your problem to IBM Software Support239Appendix C. Notices241Trademarks242Index243サイズ: 2.35MBページ数: 248Language: Englishマニュアルを開く