IBM 51 ユーザーズマニュアル

 

 

 

 

 

 

This

 

section

 

describes

 

the

 

serviceability

 

tool

 

that

 

captures

 

information

 

about

 

the

 

common

 

agent

 

and

 

the

 

machine

 

the

 

agent

 

is

 

running

 

on.

 

The

 

serviceability

 

tool

 

is

 

a

 

script

 

that

 

can

 

be

 

run

 

from

 

the

 

common

 

agent

 

installation

 

directory,

 

also

 

referred

 

to

 

as

 

the

 

base

 

directory.

 

The

 

tool

 

collects

 

diagnostic

 

information

 

about

 

the

 

agent

 

and

 

packs

 

the

 

information

 

into

 

an

 

archive

 

that

 

can

 

be

 

used

 

for

 

troubleshooting

 

or

 

can

 

be

 

sent

 

to

 

IBM

 

Customer

 

Support

 

for

 

analysis

 

in

 

the

 

event

 

of

 

problems

 

with

 

the

 

common

 

agent.

 

The

 

archive

 

includes

 

an

 

HTML

 

compilation

 

of

 

the

 

information

 

gathered.

 

 

The

 

serviceability

 

tool

 

consists

 

of

 

three

 

key

 

components:

 

1.

   

A

 

 

that

 

runs

 

the

 

tool,

 

which

 

is

 

stored

 

in

 

the

 

base

 

directory

 

of

 

the

 

agent

 

(default:

 

C:\Program

 

Files\tivoli\ep

):

 

v

   

Windows:

 

service.bat

 

v

   

Unix:

 

service.sh

2.

   

A

 

 

 

located

 

in

 

the

 

lib

 

directory

 

(default

 

C:\Program

 

Files\tivoli\ep\lib

):

 

casservice.jar

  

This

 

tool

 

also

 

depends

 

on

 

the

 

guid.jar

 

file

 

being

 

in

 

the

 

lib

 

directory,

 

so

 

it

 

can

 

get

 

the

 

GUID.

 

3.

   

An

 

output

 

file,

 

CASservice.zip

,

 

which

 

is

 

created

 

in

 

the

 

base

 

directory

 

of

 

the

 

agent.

 

 

 

 

To

 

run

 

the

 

common

 

agent

 

serviceability

 

tool:

 

1.

   

Open

 

an

 

Command

 

prompt

 

window.

 

2.

   

Switch

 

to

 

the

 

base

 

directory

 

of

 

the

 

common

 

agent.

 

3)

 

3.

   

Invoke

 

the

 

following

 

script

 

to

 

create

 

a

 

CASservice.zip

 

file

 

in

 

the

 

base

 

directory

 

of

 

the

 

common

 

agent:

 

v

    

Windows:

 

service

 

v

   

UNIX/Linux:

 

./service.sh

  

If

 

you

 

have

 

multiple

 

common

 

agents

 

on

 

a

 

machine,

 

you

 

need

 

to

 

run

 

the

 

tool

 

in

 

the

 

base

 

directory

 

of

 

each

 

agent

 

that

 

you

 

want

 

to

 

gather

 

service

 

information

 

about.

 

If

 

you

 

intend

 

to

 

send

 

multiple

 

CASservice.zip

 

files

 

to

 

IBM

 

Customer

 

Support,

 

be

 

sure

 

to

 

rename

 

them

 

so

 

they

 

don’t

 

all

 

have

 

the

 

same

 

name.

 

 

 

 

 

The

 

CASservice.zip

 

file

 

contains

 

the

 

following

 

files:

 

1.

   

Key

 

system

 

information

 

stored

 

as

 

a

 

file

 

called

 

CASserviceInfo.html

 

that

 

can

 

be

 

viewed

 

by

 

an

 

HTML

 

browser

 

(Internet

 

Explorer

 

6

 

recommended).

 

The

 

file

 

is

 

located

 

in

 

the

 

<basedir>\

 

directory:

 

 

©

 

Copyright

 

IBM

 

Corp.

 

2003,

 

2006