DELL PP05XB ユーザーズマニュアル
Troubleshooting
101
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
The Computer Does Not Start Up
E
NSURE
THAT
THE
A C
ADAPTER
IS
FIRMLY
CONNECTED
TO
THE
COMPUTER
AND
TO
THE
ELECTRICAL
OUTLET
The Computer Stops Responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
turns off. Then restart your computer.
A Program Stops Responding or Crashes Repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E
ND
THE
PROGRAM
—
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall and then reinstall the program.
A Program Is Designed for an Earlier Microsoft
®
Windows
®
Operating System
R
UN
THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
The Program Compatibility Wizard configures a program
so it runs in an environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility
Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
3 Follow the instructions on the screen.
A Solid Blue Screen Appears
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
turns off. Then restart your computer.