DELL PP05XB ユーザーズマニュアル

102

Troubleshooting

Dell MediaDirect Problems

C

HECK

 

THE

  D

ELL

  M

EDIA

D

IRECT

 

HELP

 

FILE

 

FOR

 

INFORMATION

—

Click the ? icon at the bottom of the Dell 

MediaDirect screen to access Help. 

T

O

 

PLAY

 

MOVIES

 

WITH

  D

ELL

  M

EDIA

D

IRECT

,  

YOU

 

MUST

 

HAVE

 

A

  D V D  

DRIVE

 

AND

 

THE

  D

ELL

  D V D   P

LAYER

—

If 

you purchased a DVD drive with your computer, this software should already be installed. 

V

IDEO

  Q

UALITY

 

PROBLEMS

—

Turn off the Use Hardware Acceleration option. This feature takes 

advantage of the special processing in some graphics cards to reduce processor requirements when 
playing DVDs and certain types of video files. 

C

ANNOT

 

PLAY

 

SOME

 

MEDIA

 

FILES

—

Because Dell MediaDirect provides access to media files outside the 

Windows XP operating system environment, access to licensed content is restricted. Licensed content is 
digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect 
environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music 
and video files have a lock icon next to them. You can access licensed files in the Windows XP operating 
system environment. 

A

DJUSTING

 

THE

 

COLOR

 

SETTINGS

 

FOR

 

MOVIES

 

THAT

 

CONTAIN

 

SCENES

 

THAT

 

ARE

 

TOO

 

DARK

 

OR

 

TOO

 

BRIGHT

—

Click EagleVision to use a video enhancement technology that detects video content and dynamically 
adjusts the brightness/contrast/saturation ratios. 

 

NOTICE: 

You cannot reinstall the Dell MediaDirect feature if you reformat the hard drive. Contact Dell for 

Other Software Problems

C

HECK

 

THE

 

SOFTWARE

 

DOCUMENTATION

 

OR

 

CONTACT

 

THE

 

SOFTWARE

 

MANUFACTURER

 

FOR

 

TROUBLESHOOTING

 

INFORMATION

—

•

Ensure that the program is compatible with the operating system installed on your computer.

•

Ensure that your computer meets the minimum hardware requirements needed to run the software. 
See the software documentation for information.

•

Ensure that the program is installed and configured properly.

•

Verify that the device drivers do not conflict with the program.

•

If necessary, uninstall and then reinstall the program.

B

ACK

 

UP

 

YOUR

 

FILES

 

IMMEDIATELY

U

SE

 

A

 

VIRUS

-

SCANNING

 

PROGRAM

 

TO

 

CHECK

 

THE

 

HARD

 

DRIVE

,  

FLOPPY

 

DISKS

,  

OR

  C D

S

S

AVE

 

AND

 

CLOSE

 

ANY

 

OPEN

 

FILES

 

OR

 

PROGRAMS

 

AND

 

SHUT

 

DOWN

 

YOUR

 

COMPUTER

 

THROUGH

 

THE

 

Start 

MENU

S

CAN

 

THE

 

COMPUTER

 

FOR

 

SPYWARE

  —

If you are experiencing slow computer performance, you 

frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your 
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware 
protection (your program may require an upgrade) to scan the computer and remove spyware. For more 
information, go to support.dell.com and search for the keyword 

spyware.