American Power Conversion AP9615 ユーザーズマニュアル

16

To obtain service for your 5 Port 10Base-T Hub, follow this 
procedure:

1 Note the serial number and date of purchase of the 

hub. (The serial number is located on the top, interior 
surface of the hub’s front panel.) 

2 Contact APC Customer Support at the phone number 

or address on the back cover of this manual.

3 Be prepared to provide a description of the problem. 

A technician will help solve the problem over the 
phone, if possible, or will give you a return material 
authorization (

RMA

) number.

4 If the hub is under warranty, repair or replacement is 

free of charge. If the warranty has expired, there will 
be a nominal charge for repair or replacement.

5 Pack the hub carefully in its original packaging, if 

possible. Do not use polystyrene beads for packing. 
Damage sustained in transit is not covered under the 
warranty. Enclose a letter in the package with your 
name, address,

 RMA

 number, a copy of the sales 

receipt, daytime phone number, and check (if applica-
ble).

6 Mark the 

RMA

 number clearly on the outside of the 

shipping carton. The service center will not accept 
any materials without this marking.

7 Return the hub by insured, prepaid carrier to the 

address given to you by APC Customer Support.