American Power Conversion AP9615 Manual Do Utilizador
16
Obtaining
service
To obtain service for your 5 Port 10Base-T Hub, follow this
procedure:
procedure:
1 Note the serial number and date of purchase of the
hub. (The serial number is located on the top, interior
surface of the hub’s front panel.)
surface of the hub’s front panel.)
2 Contact APC Customer Support at the phone number
or address on the back cover of this manual.
3 Be prepared to provide a description of the problem.
A technician will help solve the problem over the
phone, if possible, or will give you a return material
authorization (
phone, if possible, or will give you a return material
authorization (
RMA
) number.
4 If the hub is under warranty, repair or replacement is
free of charge. If the warranty has expired, there will
be a nominal charge for repair or replacement.
be a nominal charge for repair or replacement.
5 Pack the hub carefully in its original packaging, if
possible. Do not use polystyrene beads for packing.
Damage sustained in transit is not covered under the
warranty. Enclose a letter in the package with your
name, address,
Damage sustained in transit is not covered under the
warranty. Enclose a letter in the package with your
name, address,
RMA
number, a copy of the sales
receipt, daytime phone number, and check (if applica-
ble).
ble).
6 Mark the
RMA
number clearly on the outside of the
shipping carton. The service center will not accept
any materials without this marking.
any materials without this marking.
7 Return the hub by insured, prepaid carrier to the
address given to you by APC Customer Support.