Polycom SIP 2.2.0 ユーザーズマニュアル

Administrator’s Guide SoundPoint IP / SoundStation IP 

5 - 2

There are several different error messages that can be displayed on the phone 

when it is booting. Some of these errors are fatal, meaning that the phone will 

not able to boot until this issue has been resolved, and some are recoverable, 

meaning the phone will continue booting after the error, but the configuration 

of the phone may not be what you were expecting.

Most of these errors are also logged on the phone’s boot log, however, if you 

are having trouble connecting to the boot server, the phone will likely not be 

able to upload the boot log for you to examine.

The phone does not have an IP address and therefore cannot boot. Check that 

all cables are connected, the DHCP server is running and that the phone has 

not been put into a VLAN which is different from the DHCP server. Check the 

DHCP configuration.

When the bootROM displays an error like “The application is not compatible”, 

it means an application file was downloaded from the boot server, but it 

cannot be installed on this phone. This issue can usually be resolved by finding 

a software image that is compatible with the hardware or the bootROM being 

used and installing this on the boot server. There are various different 

hardware and software dependencies. Refer to the latest Release Notes for 

details on the version you are using.

The phone could not contact the boot server, but the causes may be numerous. 

It may be cabling issue, it may be related to DHCP configuration, or it could 

be a problem with the boot server itself. The phone can recover from this error 

so long as it previously downloaded a valid application bootROM image and 

all of the necessary configuration files.

There is no application stored in flash memory and the phone cannot boot. A 

compatible SIP application must be downloaded into the phone using one of 

the supported provisioning protocols. You need to resolve the issue of 

connecting to the boot server. This error is typically a result one of the above 

errors. This error is fatal.