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Appendix A: Troubleshooting
Diagnosing Switch Indicators
Diagnosing Power Problems with the LEDs
The Power and RPU LEDs work in combination to indicate power status as follows.
Power and Cooling Problems
If the power indicator does not turn on when the power cord is plugged in, you may 
have a problem with the power outlet, power cord, or internal power supply. 
However, if the unit powers off after running for a while, check for loose power 
connections, power losses or surges at the power outlet, and verify that the fans on 
the unit are unobstructed and running prior to shutdown. If you still cannot isolate the 
problem, then the internal power supply may be defective.
Table A-1  Troubleshooting Chart
Symptom
Action
Power LED is Off
• Power supply is disconnected.
• Check connections between the switch, the power cord, and the wall 
outlet.
• Contact your dealer for assistance.
Power LED is Red
• Internal power supply has failed. Contact your local dealer for assistance.
Diag LED is Red
• Power cycle the switch to try and clear the condition.
• If the condition does not clear, contact your dealer for assistance.
Link LED is Off
• Verify that the switch and attached device are powered on.
• Be sure the cable is plugged into both the switch and corresponding 
device.
• Verify that the proper cable type is used and its length does not exceed 
specified limits.
• Check the adapter on the attached device and cable connections for 
possible defects. Replace the defective adapter or cable if necessary. 
Table A-2  Power/RPU LEDs
Power LED
RPU LED
Status
Green
Green
Internal power functioning normally; RPU is present.
Green
Red
Internal power functioning normally; RPU plugged in but faulty.
Green
Off
Internal power functioning normally; RPU not plugged in.
Red
Green
Internal power faulty; RPU delivering power.
Off
Off
Both internal power and RPU unplugged or not functioning.