Canon imageFORMULA P-215II Scan-tini Mobile Document Scanner マニュアル

If you have a problem that is not solved by the following, contact your local 
authorized Canon dealer.

A1

1

The scanner remains OFF while the feed tray is closed. 
When you open the feed tray, the scanner turns ON 
automatically.

2

If the scanner is connected to the computer via a USB hub, 
try removing the hub and connecting directly to the 
computer.

A2

1

Confirm that the scanner is properly connected to the 
computer with a USB cable.

2

Confirm that the scanner is turned on. See the previous "Q1" 
"The scanner does not turn ON.". if the scanner does not 
turn on.

3

The computer's USB interface may not support the scanner. 
The scanner cannot be guaranteed to work with all USB 
interfaces.

4

Confirm that the supplied USB cable is used to connect the 
scanner to the computer. The scanner cannot be guaranteed 
to work with all available USB cables.

5

If the scanner is connected to the computer via a USB hub, 
try removing the hub and connecting directly to the 
computer.

6

When the Auto Start switch on the scanner is set to ON, you 
can only scan with the built-in application, CaptureOnTouch 
Lite. In this case, scanning from applications on the 
computer is disabled.

7

When the scanner is operated with Windows and if "?", "!", or 
"x" icons appear for the scanner in Device Manager, delete 
the scanner in Device Manager and reinstall the scanner 
driver.

A3

1

Reduce the number of pages that you load into the scanner 
at one time, and then scan again.

2

Align the document guides to fit the documents as closely as 
possible, and load the documents so that they feed straightly.

3

Enable [Automatically straightens skewed] (or [Deskew]) in 
the scanner driver settings.

4

If many pages have been scanned since the last roller 
cleaning, clean the rollers and separation pad. When 
cleaning the scanner refer to "Cleaning the Scanning Glass 
and the Rollers" on p.97. When replacing, refer to "Replacing 
Consumable Parts" on p.98.

5

Confirm that the separation pad is attached securely.

6

Perfectly straight scanning may not be possible for the 
document due to the structural design of the scanner.

A4

1

If the Auto Start switch on the scanner is set to OFF, the built-
in application, CaptureOnTouch Lite, does not start. Close 
the feed tray to turn OFF the scanner, and set the Auto Start 
switch to ON.

2

If access to USB devices is blocked by security software, you 
may not be able to use CaptureOnTouch Lite.

A5

When the Auto Start switch on the scanner is set to ON, you can 
only scan with the built-in application, CaptureOnTouch Lite. 
Close the feed tray to turn OFF the scanner, and set the Auto 
Start switch to OFF.

A6

When you scan using [Select document] panel registered with 
CaptureOnTouch, the CaptureOnTouch settings have priority 
over the scanner driver settings. Edit settings in the [Select 
document] panel, or create a new [Select document] panel using 
the desired scanning conditions.