Cisco Cisco IPCC Web Option テクニカルリファレンス
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Skill_Group_Real_Time Table
Related tables:
(via SkillTargetID)
WorkReady
Number of agents in the skill group in the Work
Ready state.
Ready state.
DBINT
NULL
WorkReadyTimeTo5
Total seconds agents have been in the Work Ready
state during the current five-minute interval.
WorkReadyTime is included in the calculation of
LoggedOnTime.
state during the current five-minute interval.
WorkReadyTime is included in the calculation of
LoggedOnTime.
This field is applicable for both ICM and IPCC
Enterprise.
Enterprise.
DBINT
NULL
Table 2-364 Skill_Group_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and
Null Option
Null Option