Cisco Cisco IP Contact Center Release 4.6.1 インストールガイド

Agents are configured on Unified CM.

See Task 3b if you are
using Unified CME.

When setup launches, you are asked for the AXL userID
and password (that you created on Unified CME). You
also need to enter the router IP address.

3b. For Cisco Unified
CME, launch the setup
wizard on Unified CCX
and go through the setup
for Unified CME.

Configure CME Telephony Subsystem to enable
interoperability with Unified CCX.

Create users and assign the agent capability in Unified
CCX.

Note: On Unified CME, route points are configured
automatically when you configure them on Unified CCX.
In addition, a Call Control Channel is created
automatically.

Cisco CAD Installation Guide and
Cisco Desktop Administrator's
User Guide.

You need the IP addresses for Unified CM and Unified
CCX during the installation process.

If you are using Unified CME, the Cisco Desktop
Administrator needs the IP address of the router.

4. Install and configure the
Cisco Agent and
Supervisor Desktops.

After installing and configuring CAD, you can test the
child system to be sure all is working as expected.

Note that you can only connect one Unified ICME
instance for IPCC Express Gateway.

Note: Some autoconfiguration happens between Unified
CCX and Unified ICME. See the section

5. Install the Unified ICME
parent system, if the
Unified ICME software is
not already installed.

"Autoconfiguration Between Unified CCX and Unified
ICME" for details.

See the section "Configuring the
IPCC Express Gateway PG in

Use the Unified ICME Configuration Manager on the
Admin Workstation to access the PG Explorer to
complete this task.

6. Configure the IPCC
Express Gateway PG in
Unified ICME.

Unified ICME" and the  ICM
Configuration Guide for Cisco
Unified ICM Enterprise  for
instructions.

See the section "Installing the
IPCC Express Gateway PG" and

The PG software is on the Unified ICME installation
CD.

7. Install the Gateway PG
software on the same

the ICM Setup and Installation

Warning! In the MDS and DMP Properties dialog box,
make sure that the Disable ICM time synchronization

machine where you
installed Unified CCX.

Guide for Cisco Unified
ICM/Contact Center Enterprise &
Hosted..

checkbox is checked (the default). For more information,
see 

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)