Cisco Cisco IP Contact Center Release 4.6.1 インストールガイド

See the ICM Configuration Guide
for Cisco Unified ICM Enterprise

Use the Unified ICME Configuration Manager on the
Admin Workstation to complete this task.

8. Configure the Unified
ICME parent software.

and the section 

Some autoconfiguration has taken place; configure other
elements so that call flows work properly:

•

Configure a Network Trunk Group and a Trunk Group
on the IPCC Express Gateway peripheral. These are
used when configuring peripheral targets.

•

Configure Routes, Peripheral Targets and Labels for
the IPCC Express Gateway PG and the parent IVR
(either Unified CVP or Unified IP IVR) routing clients
for the auto-configured Services (child call types).

•

Add auto-configured Skill Groups as Service
Members.

•

In order to pass call context from the parent to the
child, all calls must be translation routed. Create
translation routes, routes, peripheral targets, and labels
for the IPCC Express Gateway PG and the parent
routing clients.

• In an IPCC Express Gateway system the enterprise

Expanded Call Context (ECC) variable must be
defined in Unified CCX, Cisco Desktop Administrator
(CDA), and Unified ICME. In addition, be sure all
ECC variable names begin with the characters: 

(includes period).

• For more information on ECC variables, see 

For general information about
using the Unified CCX Editor to

Create a script that interacts with the IPCC Express
Gateway PG, taking special care when specifying call
variables/ECC variable settings.

9. Create a script on
Unified CCX.

create scripts, see Cisco Unified
Contact Center Express Scripting
and Development Series: Volume
1, Getting Started with Scripts ,
Chapter 18 "Designing IPCC
Gateway Scripts" and Volume 2,
Editor Step Reference.

For general information about
Unified ICME Scripting, see ICM

Create a script that interacts with the IPCC Express
Gateway PG, taking special care when specifying call
variable/ECC variable settings.

10. Create a script using
Unified ICME.

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)