Cisco Cisco Agent Desktop 10.5 ユーザーガイド
Cisco Desktop Administrator User Guide
166
March 1, 2013
Configuring Agents
The Agents window displays a list of all agents configured in Unified ICM. You can view
an agent’s name, login ID, login name, team, and work flow group assignment on this
page.
an agent’s name, login ID, login name, team, and work flow group assignment on this
page.
An agent can belong to only one work flow group at a time. By default, all agents are
assigned to the Default work flow group. The only thing you can change on this page is
the agent’s work flow group assignment.
assigned to the Default work flow group. The only thing you can change on this page is
the agent’s work flow group assignment.
Changing an Agent’s Work Flow Group Assignment
To change an agent’s work flow group assignment:
1. Choose Personnel > Agents. The Agents List page appears (
).
2. If necessary, search for the agent whose work flow group assignment you
want to change. For instructions, see
.
3. Select the desired work flow group from the Work Flow Group drop-down list
field in the agent’s row.
Figure 84.
Agents List page