Cisco Cisco Agent Desktop 10.5 ユーザーガイド
Cisco Desktop Administrator User Guide
76
March 1, 2013
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IPC Make Call
For the IPC Make Call action to be successful:
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The agent must be in the Not Ready state
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There can be no call appearance present in Agent Desktop
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The Make Call dialog box must be closed (if it is open, the action will close it)
The message sent to Agent Desktop must conform to this XML format.
Bold
text
indicates a variable that must be replaced with your own values.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCMakeCallAction>
<ActionName>IPC Make Call Action</ActionName>
<PhoneNumber>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCMakeCallAction>
<ActionName>IPC Make Call Action</ActionName>
<PhoneNumber>
2961
</PhoneNumber>
<DisplayError>true</DisplayError>
</IPCMakeCallAction>
</IPCActions>
</IPCMakeCallAction>
</IPCActions>
IPC Blind Transfer
The IPC Blind Transfer action transfers the active call directly to the phone number
defined in the IPC message string. The call is transferred to the defined number and
the agent is no longer connected to the call. The Dial Pad is not presented to the
agent.
defined in the IPC message string. The call is transferred to the defined number and
the agent is no longer connected to the call. The Dial Pad is not presented to the
agent.
For the IPC Blind Transfer action to be successful:
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The agent must be on an active call appearance in Agent Desktop
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The agent must be in a Talking state. The agent can not have the active call in
a Hold state.
a Hold state.
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If the IPC message string is submitted to Agent Desktop when these
conditions are not met, Agent Desktop will present a generic error message
stating that the agent requested action failed.
conditions are not met, Agent Desktop will present a generic error message
stating that the agent requested action failed.
The IPC Blind Transfer message sent to Agent Desktop must conform to the following
XML format.
XML format.
Bold
text indicates a variable that must be replaced with the telephone