Cisco Cisco Agent Desktop 10.5 ユーザーガイド

Cisco Desktop Administrator User Guide

March 1, 2013

For the IPC Blind Conference action to be successful:

■

The agent must be on an active call appearance in Agent Desktop

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The agent must be in a Talking state. The agent can not have the active call in
a Hold state.

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If the IPC message string is submitted to Agent Desktop when these
conditions are not met, Agent Desktop will present a generic error message
stating that the agent requested action failed.

The IPC Blind Conference message sent to Agent Desktop must conform to the
following XML format.

Bold

text indicates a variable that must be replaced with the

telephone number to be dialed.

<?xml version="1.0"?>

<IPCActions>
<IPCBlindConferenceAction>
<ActionName>IPC Blind Conference Action</ActionName>
<PhoneNumber>

7865551234

</PhoneNumber>

IPC Supervised Conference

The IPC Supervised Conference action initiates a supervised conference of the active
call to the phone number defined in the IPC message string and presents the
Conference Dial Pad to the agent for all further call control. The agent can use the
Conference Dial Pad to alternate between parties, cancel or complete the conference
transfer.

For the IPC Supervised Conference action to be successful:

■