Cisco Cisco Unified CRM Connector 7.5 インストールガイド

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Step 4. From the Salesforce.com Home Page navigate to the
administration page

Use the setup link on the Home page to navigate to the Salesforce.com
administration page.

Step 5. Select Call Center under the App Setup->Customize
option from the left hand navigation bar.

Navigate to the call center configuration page. Select the option “Call
Centers” from the left side navigation bar. Then select “Manage Call
Centers” from the Call Center page to configure the Salesforce.com
adapter.

Step 6. Import the call center configuration definition file.

The “All Call Centers” page allows you to manage your call center
configurations. Use the edit links to the left of the call center summary
line to edit or delete existing call center configurations. Use the “Import”
link to import new call center definitions.

Note: This screen shot shows existing call center configurations. When
you first log into Salesforce.com there will not be any pre-configured call
centers. This documentation continues with instructions on the
importation of a new call center configuration.

Step 7. Edit the call center definition file with your CRM
Contact Center configurations before importing.

The Cisco Application Adapter for Salesforce.com installs a generic call
center configuration file. This is an XML file named