Cisco Cisco Unified CRM Connector 7.5 インストールガイド
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Cisco_Salesforce_CallCenter.xml. The contents of the generic install
file are shown in Example 7-1: Generic Call Center Definition XML File.
file are shown in Example 7-1: Generic Call Center Definition XML File.
Note: You do not need to edit the generic call center definition file. You
can always change these parameters in the Salesforce.com call center
configuration administration. However, setting the defaults for your call
center will reduce edits to the call center configuration after the file is
imported.
can always change these parameters in the Salesforce.com call center
configuration administration. However, setting the defaults for your call
center will reduce edits to the call center configuration after the file is
imported.
Edit XML files using any text editor, or use an XML editor; freeware
versions are available on the web.
versions are available on the web.
When editing this file for your call center, you should edit the following
entries in the “MCISInfo” section. These are the lines following this XML
entry:
entries in the “MCISInfo” section. These are the lines following this XML
entry:
-
<
section sortOrder
="
1
"
name
="
MCISInfo
"
label
="
AMC MCIS Server Information
">
1. Change the server name on the “Server” item line. The default is
AMCXPGMZ. Enter the host name (or IP address) of the CRM
Connector Server.
Connector Server.
<
item sortOrder
="
0
"
name
="
Server
"
label
="
MCIS Host
">
AMCXPGMZ
</
item
>
2. The RemotePort refers to the .NET Remoting port from the config.ini
file. The Event Port is the used to communicate back to
Salesforce.com. Only change these if you have changed the ports to
meet local network requirements.
Salesforce.com. Only change these if you have changed the ports to
meet local network requirements.
3. Set the “Channel ID” to match the CRM Connector Channel ID. The
default is CTI1 but this MUST match the Channel name in the
CTIModule.
CTIModule.
<
item sortOrder
="
3
"
name
="
ChannelID
"
label
="
ChannelID
">
CTI1
</
item
>
4. Enter your call center’s default queue information.
<
item sortOrder
="
4
"
name
="
Queue
"
label
="
Queue
">
62
</
item
>
5. You may also wish to edit the dialing options section to match your
local dial plan. This sets:
• the outbound dial prefix, used to get an outside line;
• the long distance country code prefix (“1” in the United States),’
• and the international dialing prefix (“01” in the United States).
• the long distance country code prefix (“1” in the United States),’
• and the international dialing prefix (“01” in the United States).
6. You may also set the display name to match your call center in the
first section “General Information.”
7. After completing your edits save the new call center definition with a
new name, preserving the default version.
Example 7-1: Generic Call Center Definition XML File
<?xml version="1.0" encoding="UTF-8" ?>
-
<
callCenter
>
-
<
section sortOrder
="
0
"
name
="
reqGeneralInfo
"
label
="
General Information
">
<
item sortOrder
="
0
"
name
="
reqInternalName
"
label
="
Internal Name
">
AMCCTIAdapter
</
item
>
<
item sortOrder
="
1
"
name
="
reqDisplayName
"
label
="
Display Name
">
AMC Call CTI Center Adapter
</
item
>
<
item sortOrder
="
2
"
name
="
reqDescription
"
label
="
Description
">
AMC Call Center CTI Adapter
</
item
>
<
item sortOrder
="
3
"
name
="
reqProgId
"
label
="
CTI Connector ProgId
">
AMCCTIAdapter.AMCCTIAdapter.1
</
item
>
</
section
>