Cisco Cisco Unified Customer Voice Portal 10.5(1)
2-20
Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the CVP IVR Solution
CVP Micro-Applications
Table 2-6
Data Play Back Types
Data Play
Back Type
Back Type
Description
Input Format
Output Examples (When Not Using TTS)
Number
Play the stored
data as a number.
data as a number.
-###############.######
The leading minus (-) is optional and is played
as “minus.”
as “minus.”
The whole number portion of the string can
contain a maximum of 15 digits (for a maximum
value of 999 trillion, 999 billion, etc.).
contain a maximum of 15 digits (for a maximum
value of 999 trillion, 999 billion, etc.).
The decimal point is represented as a period (.)
and played as “point.” It is optional if there is no
floating portion.
and played as “point.” It is optional if there is no
floating portion.
The floating point portion of the number is
optional and can contain a maximum of 6 digits.
optional and can contain a maximum of 6 digits.
Trailing zeros are played.
en-us and en-gb typical spoken form:
•
-123 = “minus one hundred twenty
three”
three”
•
35.67 = “thirty five point six seven”
•
1234.0 = “one thousand, two
hundred, thirty four point zero”
hundred, thirty four point zero”
es-mx and es-es typical spoken form:
•
-120 = “menos ciento veinte”
•
10.60 = “diez coma seis cero”
•
1,100 = “mil cien”
Char
Play the stored
data as individual
characters.
data as individual
characters.
All printable American National Standards
Institute (ANSI) characters are supported.
Institute (ANSI) characters are supported.
Note
Code Page 1252 is ANSI standard. It
contains ASCII (characters 0-127) and
extended characters from 128 to 255.
contains ASCII (characters 0-127) and
extended characters from 128 to 255.
en-us and en-gb typical spoken form:
•
abc123= “A, B, C, one, two, three”
es-mx and es-es typical spoken form:
•
abc123 = “A, B, C, uno, dos, tres”
Date
Play the stored
data as a date.
data as a date.
YYYYMMDD, regardless of locale.
YYYY options: the range of 1800 through
9999.
9999.
MM options: the range of 01 through 12.
DD options: the range of 01 through 31.
Note
The software does not validate the date
(for example, 20000231 is valid and
played accordingly). However, a failure
occurs if any bounds are broken (for
example, 34 for month).
(for example, 20000231 is valid and
played accordingly). However, a failure
occurs if any bounds are broken (for
example, 34 for month).
en-us typical spoken form:
•
MMDDYYYY format:
20000114 = “January fourteenth, two
thousand”
20000114 = “January fourteenth, two
thousand”
en-gb typical spoken form:
•
DDMMYYYY format:
20000114 = “Fourteenth of January,
two thousand”
20000114 = “Fourteenth of January,
two thousand”
es-mx and es-es typical spoken form:
•
DDMMYYYY format:
20001012 = “el doce de octubre de
dos mil”
20001012 = “el doce de octubre de
dos mil”
Note
All spoken forms use the proper
grammar for the locale.
grammar for the locale.