Cisco Cisco Unified Customer Voice Portal 10.5(1)
2-21
Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the CVP IVR Solution
CVP Micro-Applications
Etime
(elapsed
time)
(elapsed
time)
Play the stored
data as an amount
of elapsed time.
data as an amount
of elapsed time.
HHMM or HHMMSS
Maximum 99 hours, 59 minutes, 59 seconds
Leading zeros are ignored.
en-us and en-gb typical spoken form:
•
HHMM format:
0830= “eight hours thirty minutes”
0830= “eight hours thirty minutes”
•
HHMMSS format:
083020= “eight hours, thirty
minutes, twenty seconds”
083020= “eight hours, thirty
minutes, twenty seconds”
es-mx and es-es typical spoken form:
•
HHMM format:
0205 = “dos horas cinco minutos”
0205 = “dos horas cinco minutos”
•
HHMMSSS format:
020101 = “dos horas un minuto un
segundo”
020101 = “dos horas un minuto un
segundo”
TOD
(Time of
Day)
(Time of
Day)
Play the stored
data as a time of
day.
data as a time of
day.
HHMM or HHMMSS 24 hour time
HH options: 00 - 24
MM options: 00 - 59
SS options: 00 - 59
en-us and en-gb typical spoken form:
•
HHMM format:
0800 = “eight o’clock”
0830 = “eight thirty”
1430 = “two thirty”
0800 = “eight o’clock”
0830 = “eight thirty”
1430 = “two thirty”
•
HHMMSS format:
083020 = “eight thirty and twenty
seconds”
083020 = “eight thirty and twenty
seconds”
•
HHMMAP format:
1430 = “two thirty p.m.”
1430 = “two thirty p.m.”
es-mx and es-es typical spoken form:
•
HHMM format:
0100 = “una a.m.”
0100 = “una a.m.”
•
HHMMAP format:
1203 = “doce y tres p.m.”
1203 = “doce y tres p.m.”
•
HHMMSS format:
242124 = “doce veintiuno a.m.”
242124 = “doce veintiuno a.m.”
Table 2-6
Data Play Back Types (continued)
Data Play
Back Type
Back Type
Description
Input Format
Output Examples (When Not Using TTS)