Cisco Cisco Unified Customer Voice Portal 10.5(1)

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Cisco Customer Voice Portal (CVP) Release 3.0(0) Configuration and Administration Guide
Chapter 2      Using NAM/ICM with the CVP IVR Solution
CVP Micro-Applications
Etime
(elapsed 
time)
Play the stored 
data as an amount 
of elapsed time.
HHMM or HHMMSS
Maximum 99 hours, 59 minutes, 59 seconds
Leading zeros are ignored.
en-us and en-gb typical spoken form:
HHMM format:
0830= “eight hours thirty minutes”
HHMMSS format:
083020= “eight hours, thirty 
minutes, twenty seconds”
es-mx and es-es typical spoken form:
HHMM format:
0205 = “dos horas cinco minutos”
HHMMSSS format:
020101 = “dos horas un minuto un 
segundo”
TOD
(Time of 
Day)
Play the stored 
data as a time of 
day.
HHMM or HHMMSS 24 hour time
HH options: 00 - 24
MM options: 00 - 59
SS options: 00 - 59
en-us and en-gb typical spoken form:
HHMM format:
0800 = “eight o’clock”
0830 = “eight thirty” 
1430 = “two thirty”
HHMMSS format:
083020 = “eight thirty and twenty 
seconds”
HHMMAP format:
1430 = “two thirty p.m.”
es-mx and es-es typical spoken form:
HHMM format:
0100 = “una a.m.”
HHMMAP format:
1203 = “doce y tres p.m.”
HHMMSS format:
242124 = “doce veintiuno a.m.”
Table 2-6
Data Play Back Types (continued)
Data Play 
Back Type
Description
Input Format
Output Examples (When Not Using TTS)