Cisco Cisco Agent Desktop 10.0 ユーザーガイド

Creating Actions

November 16, 2016

Action Availability

Not all actions are available for all events or for all types of agents.

shows

which actions are available for the three types of work flows

The symbol “×” indicates

the action is available, and the symbol “—” indicates the action is not available.

Table 19.

Action availability per work flow type and agent type

Action Type

Voice

Contact

Agent

Management

Time of Day

Agent Notification

Agent State

—

Call Control

—

Delay

—

HTTP

IPC

—

Launch External Application

—

Run Macro

—

Set Enterprise Data

—

Timer

—

Utility

—