Cisco Cisco Agent Desktop 10.0 デザインガイド

Integrating CAD with Thin Client and Virtual Desktop Environments

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June 18, 2014

Troubleshooting Check List

Follow these steps when investigating problems with CAD in a thin client environment.

1. Document the steps that led up to the problem.

2. Document the call flow that led to the problem.

3. Set the appropriate debugging level in debugging logs.

4. Test to see if the problem is reproducible. 

5. Ensure that your system is configured in accordance with the documentation.

6. Collect all relevant logs, including:

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CAD

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CIsco Unified CCX

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Cisco Unified CCE

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Cisco Unified Communications Manager