Cisco Cisco WebEx Support Center WBS29.13 ユーザーガイド
77
.
.txt files • 24
saving system information • 24
A
annotations on shared desktops or applications • 44
making • 44
assisting a support session • 11
attendees • 18
attendees • 18
allowing to speak in a voice call • 18
Audio Setup Wizard, using • 19
C
color mode, specifying for shared application or
desktop • 43
colors • 43
specifying number for viewing shared application
or desktop • 43
computer • 6, 25, 26
logging on to customer's • 25
restarting customer's • 26
setting up for Support Center • 6
restarting customer's • 26
setting up for Support Center • 6
controlling • 32, 36, 42
customer's desktop • 32
customer's shared application • 36
views of customer's desktop or application • 42
customer's shared application • 36
views of customer's desktop or application • 42
crosshatched pattern, avoiding during desktop or
application sharing • 43
customer's computer • 21, 25, 26, 27, 28, 42
logging on as different user • 25
printing documents • 42
printing documents • 42
restarting • 26
transferring files to or from • 27, 28
viewing system information • 21
transferring files to or from • 27, 28
viewing system information • 21
E
ending a support session • 15
ending a voice call • 17
ending a voice call • 17
I
information about customer's computer • 21, 24
printing • 24
saving to file • 24
viewing • 21
saving to file • 24
viewing • 21
inviting • 9, 10
another support representative to support session
• 10
customer to support session • 9
J
joining support session • 7, 11
helping customer with • 7
to assist another support representative • 11
to assist another support representative • 11
L
leaving • 18
a voice call • 18
logging on to customer's computer • 25
Index