Cisco Cisco Unified Contact Center Enterprise 9.0(2) ユーザーガイド
Agent By Team Reports
2 IPCC Agent Report Templates
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Direction
The direction of active task:
In (inbound task - non voice tasks are always inbound)
Out (outgoing external task)
Other (outgoing or incoming internal task)
Not Applicable (if the logged in agent is not active in the skill group)
In (inbound task - non voice tasks are always inbound)
Out (outgoing external task)
Other (outgoing or incoming internal task)
Not Applicable (if the logged in agent is not active in the skill group)
Derived from: Agent_Real_Time.Direction
On Hold
Indicates whether the call is currently on hold or the task is paused: Yes; No.
Derived from: Agent_Real_Time.OnHold
*Network TargetID
The device target the agent is logged into. This applies to IPCC agents only. In IPCC
Gateway, this applies to Outbound Option agents only.
Gateway, this applies to Outbound Option agents only.
Derived from: Agent_Real_Time.NetworkTargetID
DateTime (no label)
The date and time of the selected row's data at the start of the interval in MM/DD/YYYY
(month, day, year) and HH:MM:SS (hour, minute, second) format.
(month, day, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Agent_Real_Time.DateTime
Agent Status
Reserved for future use.
Derived from: Agent_Real_Time.AgentStatus
*Customer Phone
(Outbound Option only) The phone number of the caller with whom the agent is
speaking.
speaking.
Derived from: Agent_Real_Time.CustomerPhoneNumber
*Customer Account
(Outbound Option only) The account number of the caller with whom the agent is
speaking.
speaking.
Derived from: Agent_Real_Time.CustomerAccountNumber
*Campaign
(Outbound Option only) The campaign ID for the campaign associated with this call.
Derived from: Agent_Real_Time.CampaignID
*Query Rule
(Outbound Option only) The query rule belonging to the campaign identified by the
CampaignID.
CampaignID.
Derived from: Agent_Real_Time.QueryRuleID