Cisco Cisco Unified Contact Center Enterprise 9.0(2) ユーザーガイド
Agent By Team Reports
2 IPCC Agent Report Templates
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213
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
agteam29: Agent SkillGroup Assignments Real-Time
Overview:
Subject
Table showing the skill groups assigned to the agents for
a given team.
Purpose
Provides information to supervisors on the number of
agents on their team and their current skill group
assignments. This report is useful for supervisors who do
not have access to an AW; it is useful when using the
Dynamic Reskilling tool.
Applicable
environment
IPCC and/or ICM
Template type
Real-time table
Default sort order
Agent Team, Supervisor, Agent Last Name, Agent First
Name, Media, SkillGroup Member
Drilldowns available
No
Schema database
tables
Person
Agent
Agent_Team_Member
Agent_Team
Skill_Group_Member
Skill_Group
Media_Routing_Domain