Cisco Cisco Agent Desktop 10.0 ユーザーガイド
Chat
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Initiating a conference call
Chat Shortcut Keys
The following table lists the shortcut keys in the Chat window.
Shortcut Key
Description
Alt+L
Starts a chat session with the person highlighted in the Chat Selection
window. If you are already chatting with the highlighted person, Alt+L
will bring that chat window to the foreground.
window. If you are already chatting with the highlighted person, Alt+L
will bring that chat window to the foreground.
Alt+C
Opens the dial pad so you can call the person highlighted in the Chat
Selection window. The Name: Number field is auto-populated with the
selected person's extension.
Selection window. The Name: Number field is auto-populated with the
selected person's extension.
Ctrl+Shift+H
Selects the chat log pane.
Ctrl+E
Pastes Enterprise data of the current call into the text entry pane.
Sending a Chat Message
To send a chat message:
1. Click Chat on the toolbar to open the Chat Selection window.
2. Double-click the name of the person you want to chat with. A chat window opens and a chat session
begins with the person you selected.
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