Cisco Cisco Agent Desktop 10.0 トラブルシューティングガイド
Cisco CAD Troubleshooting Guide
30
April 28, 2015
Agent Desktop Chat Logs
All Agent Desktop chat conversations are automatically archived in plain text log files
and kept for one week. The logs are saved to the following folder on the agent’s
computer:
and kept for one week. The logs are saved to the following folder on the agent’s
computer:
C:\Program Files (x86)\Cisco\Desktop\log\transcripts\
Recording and Statistics service
• FCRasSvr.log
• db.cra_repl_ads.pub.sql.log
• db.cra_repl_ads.sql.log
• db.cra_repl_ads.sub.sql.log
• db.cra_repl_base.fcrassvr.pub.sql.log
• db.cra_repl_base.fcrassvr.sql.log
• db.cra_repl_base.fcrassvr.sub.sql.log
• db.cra_utils_base.fcrassvr.pub.sql.log
• db.cra_utils_base.fcrassvr.sql.log
• db.cra_utils_base.fcrassvr.sub.sql.log
• db.instrasdb.fcrassvr.pub.sql.log
• db.instrasdb.fcrassvr.sql.log
• db.instrasdb.fcrassvr.sub.sql.log
• db.repl_base.pub.sql.log
• db.repl_base.sql.log
• db.repl_base.sub.sql.log
• db.sp_make_
• db.cra_repl_ads.pub.sql.log
• db.cra_repl_ads.sql.log
• db.cra_repl_ads.sub.sql.log
• db.cra_repl_base.fcrassvr.pub.sql.log
• db.cra_repl_base.fcrassvr.sql.log
• db.cra_repl_base.fcrassvr.sub.sql.log
• db.cra_utils_base.fcrassvr.pub.sql.log
• db.cra_utils_base.fcrassvr.sql.log
• db.cra_utils_base.fcrassvr.sub.sql.log
• db.instrasdb.fcrassvr.pub.sql.log
• db.instrasdb.fcrassvr.sql.log
• db.instrasdb.fcrassvr.sub.sql.log
• db.repl_base.pub.sql.log
• db.repl_base.sql.log
• db.repl_base.sub.sql.log
• db.sp_make_
publisher.fcrassvr.pub.sql.log
• db.sp_make_
publisher.fcrassvr.sub.sql.log
• db.sp_splk_drop_
publisher.fcrassvr.pub.sql.log
• db.sp_splk_drop_
publisher.fcrassvr.sub.sql.log
• db.sql.log
• db.truncate.fcrassvr.pub.sql.log
• db.truncate.fcrassvr.sub.sql.log
• db.truncate.fcrassvr.pub.sql.log
• db.truncate.fcrassvr.sub.sql.log
NOTE: The db.*.log files exist only in
systems that use SQL Server.
systems that use SQL Server.
Supervisor Desktop
supervisor.log
Sync service
DirAccessSynSvr.log
VoIP Monitor service
FCVoIPMonSvr.log
Table 9.
CAD event, error, and chat message logs — Continued
Service/Application
Log Name