Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) インストールガイド
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Cisco Customer Response Solutions Installation Guide, Release 6.0(1)
Chapter 3 Installation and Upgrade Requirements, Prerequisites, and Related Procedures
Installation and Upgrade Notes
•
Before you upgrade Cisco CRS, go to the LDAP configuration page in
Cisco CRS Application Administration and make sure that the LDAP
publisher is listed first, followed by any subscribers.
Cisco CRS Application Administration and make sure that the LDAP
publisher is listed first, followed by any subscribers.
•
Before you upgrade from Cisco CRS 3.5(x), make sure that the Cisco CRS
server can resolve its IP address and the IP addresses of other servers in the
Cisco CRS deployment to a host name, either through a DNS server or
through entries in the hosts file on the Cisco CRS server.
server can resolve its IP address and the IP addresses of other servers in the
Cisco CRS deployment to a host name, either through a DNS server or
through entries in the hosts file on the Cisco CRS server.
•
After you upgrade to Cisco CRS 6.0, users of the Cisco Agent Desktop and
the Cisco Supervisor Desktop will be prompted to upgrade these applications
the next time that they log in. Windows administrator privileges are required
to upgrade these applications.
the Cisco Supervisor Desktop will be prompted to upgrade these applications
the next time that they log in. Windows administrator privileges are required
to upgrade these applications.
•
Uninstalling Cisco CRS does not remove the corresponding LDAP profile in
Unified Communications Manager or Active Directory.
Unified Communications Manager or Active Directory.
•
Do not configure any server in the Cisco CRS cluster as a Domain Controller.
If you do so, you cannot reinstall or upgrade Cisco CRS on that server.
If you do so, you cannot reinstall or upgrade Cisco CRS on that server.
•
In a Cisco CRS deployment that includes a primary and a standby Cisco CRS
server (servers on which the Cisco CRS Engine is installed), the Enterprise
Data and the VoIP and subsystems might become out of service on the
primary Cisco CRS server when you perform an upgrade or repair procedure
on that server. To avoid this issue, before you perform the upgrade or repair
procedure on the primary Cisco CRS server, manually fail over that server.
Make sure that both Cisco CRS servers are running and that the standby
server is now the master Cisco CRS server. If you performed the upgrade or
repair procedure on the primary Cisco CRS server without following the
preceding step, perform the reelect master procedure. The subsystems
become in service when the Cisco CRS server fails over to the upgraded or
repaired server. For more information, refer to Cisco Customer Response
Solutions Administration Guide.
server (servers on which the Cisco CRS Engine is installed), the Enterprise
Data and the VoIP and subsystems might become out of service on the
primary Cisco CRS server when you perform an upgrade or repair procedure
on that server. To avoid this issue, before you perform the upgrade or repair
procedure on the primary Cisco CRS server, manually fail over that server.
Make sure that both Cisco CRS servers are running and that the standby
server is now the master Cisco CRS server. If you performed the upgrade or
repair procedure on the primary Cisco CRS server without following the
preceding step, perform the reelect master procedure. The subsystems
become in service when the Cisco CRS server fails over to the upgraded or
repaired server. For more information, refer to Cisco Customer Response
Solutions Administration Guide.
•
If you install Cisco CRS 6.0 in a multiple-server deployment (a deployment
in which Cisco CRS and Cisco Unified Communications Manager reside on
separate servers), MSDE 2000 or SQL Server 2000 is configured as
mixed-mode. However, all Cisco CRS services except the linked server
“Cds1LinkedServer” (which is used for Config Datastore replication) use
Windows authentication mode when accessing the database.
in which Cisco CRS and Cisco Unified Communications Manager reside on
separate servers), MSDE 2000 or SQL Server 2000 is configured as
mixed-mode. However, all Cisco CRS services except the linked server
“Cds1LinkedServer” (which is used for Config Datastore replication) use
Windows authentication mode when accessing the database.