Cisco Cisco Customer Voice Portal 8.0(1)

–

Select Call Routing > Route/Hunt > Route Pattern.

–

Enter the DNIS value that will route to Unified CVP.

–

Under Gateway/Route List, select the gatekeeper trunk created in the previous step.

4. Use Device > Trunk to create a second H.225 Gatekeeper Controlled trunk. (This is the

trunk to enable outbound call routing from Unified CVP to Cisco Unified Communications
Manager.)

–

Make sure that Media Termination Point required is disabled.

–

Under Gatekeeper information:

— Select the gatekeeper that was defined in the previous step.

— Select Gateway as the Terminal Type.

— Set technology prefix to 1#.

— Select a zone. (If left blank, Cisco Unified Communications Manager will register
to the first local zone defined in the gatekeeper.)

Unified CVP Configuration for Call Routing (zone-prefix method)

In VBAdmin, enter the following command: 

.

Gatekeeper Redundancy

Host Standby Router Protocol (HSRP) Support

This section describes how to configure HSRP for Unified CVP.

H.323 Service

Depending on the registration interval configured in the gateways and Unified CM, there might
be a period ranging from 30 seconds to a few minutes immediately after gatekeeper failure
(when using HSRP) where you cannot transfer calls to the desired endpoint and callers lose
connectivity.

You should follow these configuration steps below to ensure that this does not happen. The
configuration specified below provides seamless HSRP failover behavior.

Note: Using this method, the caller can experience a 60 second wait period while the system
stabilizes before being transferred to an agent.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)