Cisco Cisco Unified Customer Voice Portal 11.0(1) インストールガイド
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Installation Guide
Chapter 1 Installation Overview
Introduction to CVP installation
After initial CVP software installation is complete, there are additional tasks you must perform to:
•
Set up CVP components to communicate with each other and the VoIP components.
Table 1-1
CVP Installation Components
Option
What is installed
Voice Browser
The Voice Browser, VB Admin tool, default configuration information,
default media file, log viewing executables, and Node Manager.
default media file, log viewing executables, and Node Manager.
Application Server
The Application Server, web pages for Application Server
administration, log viewing executables, Node Manager, and files to be
copied to the Gateway.
administration, log viewing executables, Node Manager, and files to be
copied to the Gateway.
System Media Files
A sample set of English system media files. (These files are in Mu-Law
8-bit .wav format.)
8-bit .wav format.)
Note
These files consist of a library of media files/prompts for
individual digits, months (referenced internally by CVP
software for a Play Data script type request), and default error
messages, etc. Creation of a full set of media/prompts for each
locale referenced by the CVP customer is the responsibility
of the customer’s Media Administrator.
individual digits, months (referenced internally by CVP
software for a Play Data script type request), and default error
messages, etc. Creation of a full set of media/prompts for each
locale referenced by the CVP customer is the responsibility
of the customer’s Media Administrator.
Spanish System Media Files A sample set of Latin American Spanish system media files. (These files
are in Mu-Law 8-bit .wav format.)
Note
These files consist of a library of media files/prompts for
individual digits, months (referenced internally by CVP
software for a Play Data script type request), and default error
messages, etc. Creation of a full set of media/prompts for each
locale referenced by the CVP customer is the responsibility
of the customer’s Media Administrator.
individual digits, months (referenced internally by CVP
software for a Play Data script type request), and default error
messages, etc. Creation of a full set of media/prompts for each
locale referenced by the CVP customer is the responsibility
of the customer’s Media Administrator.
SDDSN
The Standalone Distributed Diagnostics and Service Network software,
including Node Manager.
including Node Manager.
Note
SDDSN needs to be installed on its own machine—it cannot be
co-resident with any other CVP or ICM software product.
co-resident with any other CVP or ICM software product.
Update External SDDSN
Components
Components
Updates to components external to CVP to listen for CVP-based event
messages. These external components are part of the Remote
Monitoring Suite.
messages. These external components are part of the Remote
Monitoring Suite.
Note
Cisco Listener and AlarmTracker software needs to be updated
with support files for SDDSN. This component must be installed
on any machine that runs Listener or AlarmTracker.
with support files for SDDSN. This component must be installed
on any machine that runs Listener or AlarmTracker.
CVP Online Help
Help files describing CVP features and how they interact with
NAM/ICM software.
NAM/ICM software.
Note
CVP Online Help is “standalone,” meaning that you access it
through the Programs menu (Start > Programs > Cisco
Customer Voice Portal > CVP Online Help).
through the Programs menu (Start > Programs > Cisco
Customer Voice Portal > CVP Online Help).
Voice Browser
Administration
Administration
The Voice Browser Administration programs that allow remote
administration of the Voice Browser. You do not need to select this if you
have selected Voice Browser, as it is included in Voice Browser.
administration of the Voice Browser. You do not need to select this if you
have selected Voice Browser, as it is included in Voice Browser.