Cisco Cisco Agent Desktop 9.0 インストールガイド

When you save your Configuration Setup settings, the configuration data is 
imported to CAD 7.0. 

6. Restart the CAD services after the restore is completed.

CAD 7.0 archives recordings differently than it did in CAD 4.6. If you want to be able 
to review recordings made with CAD 4.6, you must export them from the Recording & 
Statistics service database using RecordingBackup (also known as the Bulk Export 
utility).

The Bulk Export Utility creates an HTML page you can use to view the recording files 
you previously viewed using the Supervisor Log Viewer. Like Supervisor Log Viewer, 
the HTML gives you access to recordings made in the last seven days plus those that 
are marked to be saved for 30 days.

NOTE:  CAD no longer manages these recording files. All file management 
must be handled manually.

The file RecordingBackup is found on the CAD 7.0 installation CD. 

1. Ensure that the Recording & Statistics service is running.

2. Open a command window on the machine where the Recording & Statistics 

service is running.

3. Navigate to the folder where RecordingBackup is located.

4. On a command line, type:

RecordingBackup.exe

The utility copies files to your AudioFiles folder, including one named 
RecordLogView.html (see 

). View this file using your web browser.