Cisco Cisco Agent Desktop 10.5 インストールガイド
Cisco CAD Installation Guide
28
August 8, 2012
Microsoft SQL Server 2000 Desktop Engine
Microsoft SQL Server 2000 Desktop Engine (MSDE 2000) with Service Pack 4 is the
free, redistributable version of SQL Server used as an embedded database. It is
installed automatically with the CAD services.
free, redistributable version of SQL Server used as an embedded database. It is
installed automatically with the CAD services.
OpenLDAP
System configuration data is maintained using OpenLDAP V2.3.35 Directory Services
on the CAD server.
on the CAD server.
CTI OS
Computer Telephony Integration Object Server (CTI OS) must be installed on the CTI
server before installing the CAD services. You may want to edit several registry keys to
enable Agent Desktop to receive all CTI events. See
server before installing the CAD services. You may want to edit several registry keys to
enable Agent Desktop to receive all CTI events. See
for information on changing these registry keys.
Monitoring Requirements
If your system configuration uses Unified Communications Manager (Unified CM) 4.x
or Unified CM 5.x, CAD supports one kind of monitoring: CAD-based (agent-based)
monitoring. CAD-based monitoring can be implemented either through the desktop or
the server.
or Unified CM 5.x, CAD supports one kind of monitoring: CAD-based (agent-based)
monitoring. CAD-based monitoring can be implemented either through the desktop or
the server.
If your system configuration uses Unified CM 6.0, CAD supports both CAD-based
monitoring and Unified CM-based (call-based) monitoring.
monitoring and Unified CM-based (call-based) monitoring.
The type of monitoring that is used is specified when the CTI OS is installed. CAD uses
either Unified CM-based or CAD-based monitoring, not both. Supervisor Desktop
automatically determines which kind of monitoring is used when it is launched.
either Unified CM-based or CAD-based monitoring, not both. Supervisor Desktop
automatically determines which kind of monitoring is used when it is launched.
NOTE: CAD-based monitoring requires codecs G.711 and G.729.
For more information about monitoring, see Configuring and Troubleshooting VoIP
Monitoring.
Monitoring.
Version
Supports
CAD-based
monitoring
monitoring
Supports
Unified CM-based
monitoring
Unified CM 4.x
X
Unified CM 5.x
X
Unified CM 6.0
X
X