Руководство По Установке для Cisco Cisco Agent Desktop 10.5

Cisco CAD Installation Guide

28

August 8, 2012

Microsoft SQL Server 2000 Desktop Engine

Microsoft SQL Server 2000 Desktop Engine (MSDE 2000) with Service Pack 4 is the 
free, redistributable version of SQL Server used as an embedded database. It is 
installed automatically with the CAD services. 

OpenLDAP

System configuration data is maintained using OpenLDAP V2.3.35 Directory Services 
on the CAD server.

CTI OS

Computer Telephony Integration Object Server (CTI OS) must be installed on the CTI 
server before installing the CAD services. You may want to edit several registry keys to 
enable Agent Desktop to receive all CTI events. See 

 for information on changing these registry keys.

Monitoring Requirements

If your system configuration uses Unified Communications Manager (Unified CM) 4.x 
or Unified CM 5.x, CAD supports one kind of monitoring: CAD-based (agent-based) 
monitoring. CAD-based monitoring can be implemented either through the desktop or 
the server.

If your system configuration uses Unified CM 6.0, CAD supports both CAD-based 
monitoring and Unified CM-based (call-based) monitoring.

The type of monitoring that is used is specified when the CTI OS is installed. CAD uses 
either Unified CM-based or CAD-based monitoring, not both. Supervisor Desktop 
automatically determines which kind of monitoring is used when it is launched.

NOTE:  CAD-based monitoring requires codecs G.711 and G.729.

For more information about monitoring, see Configuring and Troubleshooting VoIP 
Monitoring.

Version

Supports

CAD-based 
monitoring

Supports

Unified CM-based

monitoring

Unified CM 4.x

X

Unified CM 5.x

X

Unified CM 6.0

X

X