Cisco Cisco Agent Desktop 8.0 ユーザーガイド
Cisco Agent Desktop User Guide 7.1
28
November 2006
Making a Call
You must be in the Not Ready state to make a call.
To make a call:
1. Click Make Call.
The Make a Call window appears.
2. Enter a number in the Name: Number field.
3. Click Dial.
NOTE: If you are a mobile agent using call-by-call mode, your phone
rings before the destination phone does when you place an
outbound call. You must answer your own phone first, and then the
destination phone rings.
rings before the destination phone does when you place an
outbound call. You must answer your own phone first, and then the
destination phone rings.
NOTE: If you are a mobile agent and and make a call to a busy
phone, you will not hear a busy tone, just silence. However, the
contact appearance pane displays the Busy state.
phone, you will not hear a busy tone, just silence. However, the
contact appearance pane displays the Busy state.
Entering Touch Tones During a Call
If you need to send touch tones during a call (for instance, if you are prompted to
enter an account number) you can do so using the Touch Tones button on the toolbar.
This button activates a number pad on which you enter the required numbers.
enter an account number) you can do so using the Touch Tones button on the toolbar.
This button activates a number pad on which you enter the required numbers.
To enter touch tones:
1. When prompted to enter numbers during a call, click Touch Tone.
The number pad appears (see
).
Figure 16.
The touch tone number pad.
2. Enter the required numbers and/or symbols, and then click Done.
The number pad closes and you are returned to the Agent Desktop interface.