Cisco Cisco Agent Desktop 8.0 ユーザーガイド
Actions
June 2007
157
2. Select the Utility Action tab, and then click New.
The Utility Action Setup dialog box appears (see
).
Figure 85.
Utility Action Setup dialog box.
3. Enter a name for the new action, select an action type from the drop-down list,
and then click OK.
■
If you select Record as the action type, select Start or Stop from the
Action field.
Action field.
■
If you select HighPriorityChat, type the message you want to send as the
predefined, high-priority chat message in the Message field.
predefined, high-priority chat message in the Message field.
NOTE: When the dialog box initially opens, only the Action Name and
Action Type fields are visible. When you choose the Record action
type, the Action field appears. When you choose the High Priority
Message action type, the Message field appears.
Action Type fields are visible. When you choose the Record action
type, the Action field appears. When you choose the High Priority
Message action type, the Message field appears.
NOTE: If a Record action is part of a voice contact work flow, the
agent being recorded will see a recording icon in the contact
appearance pane even if notification is turned off.
agent being recorded will see a recording icon in the contact
appearance pane even if notification is turned off.