Cisco Cisco Agent Desktop 9.0 ユーザーガイド
Cisco Desktop Administrator User Guide 7.1
102
November 2006
2. If the event is time of day, set up a rule with one or more data conditions that
the event must meet.
NOTE: It is possible to set rules and conditions that are
contradictory so that a work flow cannot function. Desktop
Administrator does not check a work flow’s logic and validity. If a
work flow fails to operate as expected, make sure that the rules and
conditions you set up are logically valid.
contradictory so that a work flow cannot function. Desktop
Administrator does not check a work flow’s logic and validity. If a
work flow fails to operate as expected, make sure that the rules and
conditions you set up are logically valid.
3. Set up one or more actions that will take place whenever the event occurs, or,
if a time of day event, whenever the rule is met.
Figure 59.
Work Flow window.
Unlike in voice contact work flows, rules in agent management work flows can be
applied only to a time of day event, not to all events.
applied only to a time of day event, not to all events.
Not all actions are available for agent management work flows. See
To set up a CAD activity or agent state work flow:
1. Select the event that triggers the work flow from the Event pane. The
available events are:
—
Startup. Agent Desktop starts.
—
Shutdown. Agent Desktop closes.